Service Desk Operations Head - HMO with free 2 DependentsNezda Technologies
Workplace: Taguig
Salary: ₱ 25,000.00 monthly
Work form: Full time
Posting Date: 09/11/2025
Deadline: 28/10/2020
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Description
Key Responsibilities:
· Responsible for managing a team who provides technical support.
· Responsible for ensuring support of existing and emerging information and communications technology services, including providing technical advice to project teams.
· Ensures that the support team undertakes development to make sure they can advise on future projects and current issues.
· Manage and monitor service desk service level agreements (SLAs) and performance.
· Identifies opportunities and enable delivery of improvements in order to enhance productivity for a domain intensive process.
· Improve domain specific process efficiency and effectiveness to enhance productivity and margins.
· Governance compliance - ensure adherence to governance model.
Key Requirements:
· Should be currently at Director - Service Desk Level, managing BPO operations for 8 years
· Experience of managing Global service desk Operations.
· Should have managed global service desk headcount of minimum 150.
· Excellent communication skills.
· Excellent Client interaction skills.
· Excellent Presentation skills.
· Good People and Process Manager
· Experience of Six Sigma, Lean and Automation would be added advantage
· Engineering graduate or IT graduates would be preferred
Why us:
· 250,000.00 - 300,000.00 Package
· Quarterly performance bonus.
· Outstanding career development opportunities and fast track career progression.
· Enjoy a fair work-life balance.
· HMO and Life Insurance for employee and 2 dependents for free.
· 24 Leaves annually.
· Inside the Central Business District area.
· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 8
Language(s): English
Availability for travel: No
Availability for change of residence: No
Key Responsibilities:
· Responsible for managing a team who provides technical support.
· Responsible for ensuring support of existing and emerging information and communications technology services, including providing technical advice to project teams.
· Ensures that the support team undertakes development to make sure they can advise on future projects and current issues.
· Manage and monitor service desk service level agreements (SLAs) and performance.
· Identifies opportunities and enable delivery of improvements in order to enhance productivity for a domain intensive process.
· Improve domain specific process efficiency and effectiveness to enhance productivity and margins.
· Governance compliance - ensure adherence to governance model.
Key Requirements:
· Should be currently at Director - Service Desk Level, managing BPO operations for 8 years
· Experience of managing Global service desk Operations.
· Should have managed global service desk headcount of minimum 150.
· Excellent communication skills.
· Excellent Client interaction skills.
· Excellent Presentation skills.
· Good People and Process Manager
· Experience of Six Sigma, Lean and Automation would be added advantage
· Engineering graduate or IT graduates would be preferred
Why us:
· 250,000.00 - 300,000.00 Package
· Quarterly performance bonus.
· Outstanding career development opportunities and fast track career progression.
· Enjoy a fair work-life balance.
· HMO and Life Insurance for employee and 2 dependents for free.
· 24 Leaves annually.
· Inside the Central Business District area.
· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 8
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
Work type
Full Time
Full Time
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Nezda Technologies
About the company
Nezda Technologies jobs
Taguig, Metro Manila
Position Service Desk Operations Head - HMO with free 2 Dependents recruited by the company Nezda Technologies at Taguig, Joboko automatically collects the salary of ₱ 25,000.00 monthly, finds more jobs on Service Desk Operations Head - HMO with free 2 Dependents or Nezda Technologies company in the links above