service desk - o365 & active Directory (hybrid)GECO Asia

About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.💼 We're Hiring: Service Desk Analyst - O365 SpecialistJoin our Global IT Support team and play a key role in delivering smooth, secure, and efficient collaboration across the organization. We're looking for an analytical and customer-focused O365 Specialist with hands-on experience in Microsoft 365 apps and administration ⚙️🎯 Position Objective / Job SummaryProvide 1st- and 2nd-level technical support for Microsoft 365 applications and services, ensuring timely, professional, and customer-oriented incident and request resolution.🏢 Deployment Setup🔁 Work Arrangement: Hybrid (3 days onsite / 2 days remote)
🕒 Schedule: Shifting⚙️ Key Responsibilities
Serve as the primary contact for O365 support tickets via phone, email, or ITSM tools.
Troubleshoot issues related to Outlook, Teams, SharePoint Online, and OneDrive.
Assist with user setup, password resets, MFA configuration, and access permissions.
Perform basic O365 administration such as mailbox management, licensing, and group management.
Manage and document incidents, service requests, and resolutions within ITSM tools.
Monitor O365 service health and coordinate escalations for complex or recurring issues.
Collaborate with infrastructure and security teams to support compliance and data protection.
Maintain user guides, FAQs, and knowledge base articles.
💡 Technical Competencies
Strong knowledge of Microsoft 365 apps: Exchange Online, Teams, SharePoint, OneDrive.
Experience with Microsoft 365 Admin Center & Azure Active Directory.
Understanding of user access, security groups, and basic PowerShell commands.
Familiarity with ITSM tools (ServiceNow, Jira, etc.).
Knowledge of ITIL framework and service management concepts.
Ability to monitor system health and interpret O365 alerts.
🎓 Qualifications
Bachelor's Degree in IT, Computer Science, or related field (or equivalent experience).
1-3 years experience in Service Desk or Technical Support.
Hands-on background supporting Microsoft 365 platforms.
Advantage: Experience with user training, onboarding, and productivity tool adoption.
🤝 Skills & Attributes
Excellent communication and customer service skills.
Strong problem-solving ability with attention to detail.
Can manage multiple priorities in a fast-paced environment.
Team-oriented, adaptable, and committed to continuous learning.
Highly organized with strong follow-through on incidents and requests.
🚀 Ready to make an impact?
Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.📩 Apply now and help us provide seamless, reliable, and customer-focused service!
GECO Asia

Alabang, Muntinlupa City
Permanent
Full-time