Description
QUALIFICATIONS:
- Bachelor's Degree in Computer Science, Information Technology or related field with equivalent
work experience.
- 6+ years of relevant experience in Service Desk function
- 4+ years experience as a Manager
- Experience implementing service improvement processes in response to performance metrics or
service level agreements (SLAs).
- Experience with Commercial ITSM software suites for performing duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge Management, Service - ---Level Management, Reports and Dashboards. Advance Knowledge of using ServiceNow and Splunk is an advantage
Formal qualifications is an advantage, i.e. Modern Desktop, Enterprise Administrator, Office365,
MCSA, MCSE, ITIL.
Advance Knowledge of Domain Controllers, Active Directory, Access rights, Domain Groups and Group policies.
Basic Knowledge of Networking. Concept of Mac Address, Switches, Routers, Wi-Fi Appliance, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configUration is an advantage
Amenable to work on shifting schedule and holidays
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 6
Availability for travel: No
Availability for change of residence: No
QUALIFICATIONS:
- Bachelor's Degree in Computer Science, Information Technology or related field with equivalent
work experience.
- 6+ years of relevant experience in Service Desk function
- 4+ years experience as a Manager
- Experience implementing service improvement processes in response to performance metrics or
service level agreements (SLAs).
- Experience with Commercial ITSM software suites for performing duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge Management, Service - ---Level Management, Reports and Dashboards. Advance Knowledge of using ServiceNow and Splunk is an advantage
Formal qualifications is an advantage, i.e. Modern Desktop, Enterprise Administrator, Office365,
MCSA, MCSE, ITIL.
Advance Knowledge of Domain Controllers, Active Directory, Access rights, Domain Groups and Group policies.
Basic Knowledge of Networking. Concept of Mac Address, Switches, Routers, Wi-Fi Appliance, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configUration is an advantage
Amenable to work on shifting schedule and holidays
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 6
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 120,000.00 monthly · Taguig, National Capital Region · Today, 06:27 PM
Work type
Full Time
Work type
Full Time
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iCrescere
About the company
iCrescere jobs
Makati, National Capital Region · 14 September (updated)
Position Service desk manager recruited by the company iCrescere at Taguig, Joboko automatically collects the salary of ₱ 120,000.00 monthly, finds more jobs on Service Desk Manager or iCrescere company in the links above