service desk AssociateTrends Group, Inc.
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 18/12/2022
Duties and Responsibilities
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.
Responsible and Accountable for Incident and Service Request ticket creation
Expected to keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
Coordinate with necessary resources to drive closure of tickets
Coordinates with the needed resources to ensure customer requirements are met.
Escalation Management: Incident must be addressed at the right level
Ticket Management: Incident and Service Request
Ticket Monitoring: Change and Problem
Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from time to time.
Qualifications
A. Minimum Education
Bachelor's degree in computer science or technology-related field
B. Minimum Experience/Training
Fresh graduate or minimum 2 years' experience in service operations.
C. Competency
Good interpersonal skills
With integrity
Effective in problem-solving; decision making
Highly procedural and methodical
Computer literate in MS Word
Computer literate in MS Excel
Work from Home
Special Leave Benefits for Women
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Administration and Coordination Information Technology / IT 3 openings Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.
Responsible and Accountable for Incident and Service Request ticket creation
Expected to keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
Coordinate with necessary resources to drive closure of tickets
Coordinates with the needed resources to ensure customer requirements are met.
Escalation Management: Incident must be addressed at the right level
Ticket Management: Incident and Service Request
Ticket Monitoring: Change and Problem
Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from time to time.
Qualifications
A. Minimum Education
Bachelor's degree in computer science or technology-related field
B. Minimum Experience/Training
Fresh graduate or minimum 2 years' experience in service operations.
C. Competency
Good interpersonal skills
With integrity
Effective in problem-solving; decision making
Highly procedural and methodical
Computer literate in MS Word
Computer literate in MS Excel
Work from Home
Special Leave Benefits for Women
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Administration and Coordination Information Technology / IT 3 openings Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Trends Group, Inc.
About the company
Trends Group, Inc. jobs
Manila, Metro Manila
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