Service Desk AnalystDatacom
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 24/10/2020
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The Service Desk Analyst is responsible for providing technical advice and addressing all requests in a timely and professional manner.
The core objectives and responsibilities of the Service Desk Analyst include:
Ensure the best service for every request
Adhere to the prescribed process and procedures
Manage self-performance and support the team
Maintain professionalism in all customer interactions, including escalations
To manage customer related incidents ensuring a speedy resolution within the SLAs
Address every request with an appropriate response (resolve or re-assign)
Requirements
Knowledge of Network Hardware including Routers, Hubs and Switches
Able to recreate and administer network infrastructure
Proactive in ticket management
Conflict resolution
Results oriented
Prior experience in customer telephone support or service desk
Experience in LAN topology and infrastructure
Working in a constantly changing environment
Workable
The core objectives and responsibilities of the Service Desk Analyst include:
Ensure the best service for every request
Adhere to the prescribed process and procedures
Manage self-performance and support the team
Maintain professionalism in all customer interactions, including escalations
To manage customer related incidents ensuring a speedy resolution within the SLAs
Address every request with an appropriate response (resolve or re-assign)
Requirements
Knowledge of Network Hardware including Routers, Hubs and Switches
Able to recreate and administer network infrastructure
Proactive in ticket management
Conflict resolution
Results oriented
Prior experience in customer telephone support or service desk
Experience in LAN topology and infrastructure
Working in a constantly changing environment
Workable
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Datacom
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Manila, Metro Manila
Position Service Desk Analyst recruited by the company Datacom at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Service Desk Analyst or Datacom company in the links above