service desk AnalystIQ-EQ

Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
As the Service Desk Engineer, you are the first point of contact for our colleagues in the business across the globe. Our business relies on you to provide first class support services to resolve issues and fulfil customer requests in a timely and professional manner.
Our IT function partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first-class services.
The Service Desk position requires a combination of strong troubleshooting, technical, communication and customer service skills.
Job Description
What to expect day to day
Previous experience working in a Service Desk/Helpdesk role is essential
Possess a strong technical background on end-user/desktop/peripheral support. Must possess a "can-do" attitude and be willing to roll up their sleeves and get the job done.
Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, Skype, O365
Installing, operating and supporting customers on Microsoft platforms
Use or knowledge of Service Management platforms
Management of Incidents and Service requests raised by colleagues
Liaise closely with other members of the Central Service Desk Team to ensure knowledge and expertise is shared effectively
Updating and maintaining tickets within the service management toolset
Network, Platform and Security monitoring
Work with procurement staff to purchase hardware and software
Work with vendor support contracts to resolve technical problems with desktop computing equipment and software
Provide support Monday to Friday between the hours of: 12:00am - 9:00am
Provide cover out of hours and at weekends as required
Qualifications
Required Experience
ITIL Foundation, Microsoft certification, Cisco Certification
Demonstrable experience in a similar role
Possess a strong technical background on end-user/desktop/peripheral support. Must possess a "can-do" attitude and be willing to roll up their sleeves and get the job done.
Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, Skype.
Installing, operating and supporting customers on Microsoft platforms
Experience in working with the financial services industry is desired, but not essential
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
IQ-EQ

Pasig City, Metro Manila
Permanent
Full-time