service desk Analyst (sme)Citigroup

The Service Desk Analyst (SME) is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Diagnose and resolve problems through evaluative judgment, troubleshooting and analysisEnsure successful completion of data loads and batch processingParticipate in testing activities, including the creation and execution of basic test scriptsExecute project plan taskParticipate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancementsEvaluate issues using existing procedures or similar/related experiences; recommend and implement solutionsExchange ideas and information in a concise and clear mannerAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:0-2 years of experience in a Technology Infrastructure roleAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineEffective written and verbal communication skillsEffective analytic/diagnostic skillsEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group: TechnologyJob Family: InfrastructureTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi's and the poster.
Citigroup

Taguig City, Metro Manila
Permanent
Full-time