service Delivery manager (apj)Trustwave

As a recognized global cyber defender that stops cyber threats all day, every day - we enable our clients to conduct their business, securely.
Trustwave detects threats that others can't see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
The role responsibilities will include:
Project and service delivery management
Requirements gathering
Engage the customer on business and technical discussions
Be the point of contact for the customer for change management
Ensure that services are delivered in accordance to the Service Level Agreement
Brief and explain to customer on their security posture based on reports generated by SIEM.
Access SIEM console to generate reports or search for Indicators of Compromise (IOC)
Develop customized reports using excel or other tools with data from SIEM and other cyber security solutions.
Track and assist in the management and resolution of operational security issues;
Recommend and track remedial actions to security issues
Review handover of deployed services by the provisioning team to operations and ensure that there is closure or follow-up with outstanding issues
Meet with Client team on a regular basis to review security status. Review risks, issues, incidents and planned changes.
Skills:
Experience within IT Project Management and past experience of service delivery
Past expertise in deploying Enterprise Network and Security Solutions
Experience as a network/cyber security consultant or deployment professional
Excellent technical aptitude and a desire to learn constantly
Excellent written, verbal and presentation skills
An enthusiastic, action-oriented personality, capable of independently solving technical problems and the ability to communicate clearly and effectively to both technical and business audiences
Desired Qualifications
PMP, Cisco Certifications, CISSP
Bachelor's Degree or Diploma in Information Technology
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave

Makati City, Metro Manila
Permanent
Full-time