Service Delivery Engineer | Avaya L1 SupportTrends Group, Inc.

Level 1 Telephony Engineer:
Fulfillment of Service Request. Service Request shall be defined as those changes that are low risk and frequently recurring such as:
Physical provisioning of the services such as Phone requirements for new employees.
Configuration of the PABX for additional Trunk Requirements
Installation and Configuration of additional phones.
Activation of Basic Phone Features for users
Configuration and Activation of Meet Me Conferencing Feature
Configuration and Activation of Authorization Code
Loading of Announcements
Level 1 Support is also expected to perform daily monitoring and health check of the CM and Media Gateway like the ff:
CM Health
System Links
System Synchronizations
Alarms
Media Gateway status
Information about IP interface
Perform System Backup
System capacity for licenses
Status of Trunks
Check status of CM redundancy (both LSP/ESS and Gateway)
Generate System Reports
During an incident, Level 1 onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:
For phone problems
Check cable connections on the MDF or Patch Panel
Check patch or line cords
Check Phone sets
Check switch port for IP Phones
Check if compatibility issues of FW
Check cards for analog and digital stations
For CM
Check Power/UPS
Perform Test Board
Check LEDs of the cards
Check Alarms and Errors
Check Cable connection between CM and Switch Port
For Media Gateway
Check Network Connectivity
Check Main Platform if there are issues on the main board
Check if there is a Port Redundancy Configured
Check if there is dual power supply installed
Check FW version
For Trunk Problem
Perform status of the Trunks
Check Cable connections
Check status of E1/Trunk Cards
Check status of Modem for ISDN and E1/R2 trunks
Coordinate with Service Provider for sign tracing
Interacts with L2/L3 support of the customer or equipment vendor
Graduate of any four (4) or five (5) year collegiate course preferably in the field of Information and Communication Technology.
Avaya experience of at least one (1) year.
Must have means of transportation (if there's no public transportation yet) going to the site at Ortigas
Certification in any of the following is an advantage
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Associate / Supervisor IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
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