service center Helpdesk (j000961)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The Dedicated Help Desk Resource will respond to and work with staff, clients or vendors requesting assistance or information. Perform tasks as defined by the client. The chosen candidate will have exceptional communication skills, great customer service, a strong attention to detail and high sense of urgency through the commitment to exceed client expectations
Essential RESPONSIBILITIES and ACCOUNTABILITIES:
Strong customer service experience with focus on delivering excellence in customer service.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Offer alternative solutions where appropriate with the objective of retaining customers and clients' business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled callbacks to customers where necessary.
Stay current with system information, changes and updates.
Qualifications
JOB SPECIFICATIONS - Knowledge & Skills:
1 to 2 years of experience in a Help Desk Support Department.
Perform end user installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies from multiple vendors.
Basic understanding of user support and workstation fundamentals.
Basic understanding of Microsoft domain concepts.
Understanding of Microsoft Workstation Operating systems.
Supports user account administration, e.g. account resets, maintaining security groups, and adds, moves, or changes.
Ability to clearly document and articulate technical issues within the company ticketing systems.
Ability to handle multiple concurrent issues and remain calm under high pressure situations
Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.
Ability to work closely with peers and other teams.
Ability to function in a 24/7 operation and work flexible schedule on weekdays and weekends as required.
Travel may be required for this position.
Enjoys a challenging yet rewarding environment
Additional Information
Work schedule - US PST Tues-Sat: 11pm to 8am |Manila Time Wed - Sun: 3pm - 12midnight
But must be flexible and willing to work on shifting schedule
Must be willing to work in Eastwood after Pandemic
With own reliable PC/Laptop
With reliable internet connection at home
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
SmartRecruiters

Quezon City, Metro Manila
Permanent
Full-time