Service center agentRosewood Hotel Group

General InformationPress space or enter keys to toggle section visibilityCountry/RegionPhilippinesProvince/CityMakati CityHiring EntityNew World Makati HotelDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityThe Service Center Agent will be responsible for overseeing all service centre activities, with a primary focus on managing both incoming and outgoing calls. This role is dedicated to ensuring guest satisfaction by delivering prompt, professional, and courteous service, while handling customer interactions efficiently and maintaining a positive, welcoming atmosphere.The ideal candidate will possess strong verbal and written communication skills, along with a customer-focused mindset. They should be personable, adaptable, and an effective team player, capable of building rapport and working collaboratively with colleagues to achieve service goals.Other standard responsibilities:
Comply with the company policies
Work within all pre-set budgetary limits
Drive and contribute to the overall efficiency of the department
Motivate and develop team members
Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
Should model the Company's culture at all times.
Take on other tasks as may be necessary or required
About UsPress space or enter keys to toggle section visibilityNew World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.The hotel is located directly across Greenbelt, the country's premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila's top business addresses and upscale shopping venues.New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.
Rosewood Hotel Group

Philippines
Permanent
Full-time