senior tender p artnerMaersk

This position will support the cluster Sales team and centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes.
This position will be responsible to own Key Client Business Accounts (Walmart, Ford, Daimler, etc.) and will be responsible for end to end delivery of the account. This will include Quoting, tendering, SBF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time.
Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC.
Key Responsibilities
Own Tender accounts E2E and have knowledge in length and breadth of the account being handled
Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer / terms.
Identify trends and work with teams to improve customer experience
Focal point for Clusters act, as liaison between Cluster and GSC teams for the specific customer
Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and continuous improvement
Drive active engagement activities with the Cluster
Drive joint initiatives between GSC and sales based on customer wise challenges
Responsible for customer-specific performance monitoring, management, and discussion - IQ/IE, BOT/BOM
Who we are looking for
Bachelor's degree holder
Minimum 6 years of experience in Customer Service, Tender, Sales and Performance Management
The position requires excellent English in written and verbal communication skills
Ability to work under pressure - with high sense of urgency
Detail oriented - ability to perform processes as per pre-defined design
With strong Customer Service Mindset
Knowledge of Tenders and Global freight forwarders systems
Willing to learn and adapt to new challenges
Basic knowledge on quotes / tenders is an advantage
Last application date: 31 May 2021.
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time