senior solutions EngineerManila Recruitment

As a Senior Solutions Engineer, you will play a critical role in ensuring the successful onboarding, adoption, and long-term value delivery for Liminal customers. Acting as a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams, you will support key initiatives ranging from preparing enterprise accounts for launch to designing and deploying high-impact buyer demand surveys that power the company's proprietary intelligence. Your work will directly influence the client experience and contribute to the strategic insights that drive our platform's value.Company Profile:Our client, founded in 2022, is a fast-growing technology company that is redefining how intelligence is built, delivered, and used. They empower enterprise teams to navigate uncertainty and seize opportunities through real-time, tailored intelligence embedded directly into daily workflows. With a strong belief that leaders shouldn't have to choose between speed and precision, they deliver dynamic, actionable insights exactly when and where they're needed. This enables go-to-market teams to move faster, reduce risk, and make smarter decisions in complex, fast-changing markets.Due to their continued success, our client is expanding their team in the Philippines. They are looking for a Senior Solutions Engineer to join their team.This is a perfect opportunity for a proactive, detail-oriented professional who thrives at the intersection of technology, data, and customer success. If you're someone who enjoys solving complex problems, collaborating cross-functionally, and driving meaningful impact for clients, this role offers the ideal environment to grow and excel.Duties and Responsibilities:Customer Onboarding & Platform Enablement
Lead the technical onboarding of enterprise customer accounts, ensuring configurations align with customer-specific needs and workflows
Guide customers through platform navigation, best practices, and advanced features to accelerate adoption
Solution Design & Demonstrations
Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform's value for customer goals
Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions
Survey Development & Deployment
Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company's proprietary datasets
Leverage Forsta or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality
Data Analysis & Insight Delivery
Extract, analyze, and interpret data from Link to generate insights and recommendations for customers
Present findings in a clear, business-focused format that drives action
Issue Resolution & Product Feedback
Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams
Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements
Documentation & Enablement
Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation
RequirementsMust-have Skills / Qualification:
At least 10 years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar-preferably in SaaS or intelligence/data products
Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes
Strong analytical skills with proficiency in Google Sheets or Excel
Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences
Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail
Collaborative mindset with a passion for solving complex customer challenges
Advantageous or Nice-to-Have Skills/Experience:
Experience designing and deploying surveys using Forsta (preferred), SurveyMonkey, Typeform, or similar
Experience in data analysis using SQL or BI tools
Manila Recruitment

Makati City, Metro Manila
Permanent
Full-time