senior servicenow DeveloperRELX

Role and Responsibility:
Participate in the administration, enhancement and configuration of the ServiceNow application modules. Resolve incident tickets and Service Requests per service level agreements (SLA) and company policy Participate in the development of new integrated solutions and process automation using ServiceNow Orchestration, Flow Designer and web services Work with customers to generate dashboard pages and reports as needed Create and Maintain ServiceNow training materials / Knowledge Base Articles Train and coach customers/users on the capabilities of ServiceNow Participate in the creation and execution of test cases. Utilize Automated Testing Tools within ServiceNow to execute test cases and document test results.
Required Competencies / Knowledge / Skills:
IT Service Management experience and understanding of ITIL core processes is required Experience understanding business problems and translating into business requirements/technical specifications Clear understanding of ServiceNow CMDB schema and CI classes Proficient in JavaScript, and HTML Create and maintain REST APIs and data integration processes between ServiceNow and other services Experience in working with UI, Workflow and Application development activities; facilitating rollouts of new applications, enhancements, and new modules. Hands-on experience developing and customizing and/or extending the following ServiceNow features:
Scripting Server-side and Client-side scripts
Workflow - creating and updating
Flow designer and integration hub
Creation and update of catalog items
Notifications
Data loading, mapping, and transforming
Approval steps
Client-side scripts
Dashboards
Inbound actions
Access control
User interfaces (forms and navigation)
Task activities
Scheduled jobs
Automated Test Cases
Effective written and verbal communication skills
Effective listening and critical thinking skills
Effective problem solving skills with attention to detail
Ability to adapt in a fast-paced environment
Ability to multi-task and juggle competing priorities and complete tasks with a sense of urgency
Preferred:
ServiceNow Administrator certification is preferred
Both Cloud and on premise experience preferred
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time