senior Project ManagerTTEC

Senior Project Manager
GENERAL SUMMARY:
The Senior Project Manager of Global Project Management Services is directly responsible for management of the implementation of projects; including but not limited to existing, embedded base revenue producing and internal client account or internal functional level projects. The Senior Project Manager will work with and act as the main internal and external project liaison between primary cross functional ttec groups to deliver projects on time, according to specifications and within established targets. Additional responsibilities may include support to Principals, Senior Principals or Directors in the preparation and execution of complex, large scale embedded base account and/or new logo activity.
The Senior Project Manager of Global Project Management Services is expected to rely on their industry, functional and operational experience, outstanding communication, organizational and time management skills, proactivity, flexibility, attention to detail and sound judgment to efficiently plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires minimal supervision from senior management and is expected to perform well while working independently and leading an internal project team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and oversee the implementation of embedded base projects:
Internal facing facilitation of project execution through establishing plans and deadlines, assigning responsibilities, leading and directing the work of others and monitoring project progress to ensure a quality deployment is completed on time, according to specifications and within budget.
Risk identification and mitigation
Escalation and change management
Communicate and document key program requirements and status to internal team members and other internal key stakeholders including an executive audience
Support Principals/Sr. Principals and Directors in the implementation of new business and/or large-scale growth within the embedded base environment, provide supplemental project support in the execution of new logo project work.
Support business objectives and department level improvements such as tools, templates, processes. Other duties as required.
JOB SPECIFICATIONS:
BA/BS or equivalent experience
Experience leading the implementation of small to medium scale client account projects or internal initiatives. Capable of effectively and independently facilitating meetings, identifying and managing change or risk in a fluid business environment, developing and maintaining detail oriented project deliverables in support of the implementation of new projects.
Experience managing people and facilitating teams
Experience in the call center industry
Experience communicating and presenting with senior level management
Experience with project management software, spreadsheets and word processing software (MS Project, MS Office)
Project Management Certification
Preferred Experience: * Industry operational and call center production environment experience strongly preferred
Knowledge of TTEC's corporate policies and procedures, company culture, and key functional structures
Additional Specific Duties & Responsibilities:
Must be available to travel domestically and internationally as required based on business need
Must effectively support varied time zones as required based on business need
Must possess and/or be able to attain a valid passport
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TTEC

Pampanga
Permanent
Full-time