senior Operations Manager24-7 Intouch

Job Description:
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
Are you looking for an exciting new challenge? 24-7 Intouch is looking for you!
As one of the world's leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will...
Ensure proper planning, staffing, and direction of operational functions
Review team performance daily to ensure optimal production is reached
Ensure proficient training and staff development is achieved across all teams
Develop and execute motivational incentives on the floor
Be responsible for ramp-up drives and goals
Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
Create action plans for continuous improvement
Ensure Service Level Agreements are met with optimum quality & service
Authorize and coordinate staffing schedule changes
Participate in partner calls and meetings
Requirements:
As Senior Operations Manager, You Have...
5 to 7 years of management experience in the call center industry
A post-secondary diploma or degree with a major in Business
Client relationship management experience
Experience with managing budgets and understanding statistics
Experience maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills, both verbal and written
Above average organizational and time management skills
Ability to work under tight deadlines
Ability to implement change and innovation
Ability to communicate with various positions and departments
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Manila City, Metro Manila
Permanent
Full-time