senior operations Coordinator - spiderlabsTrustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit .
SpiderLabs Senior Operations Coordinator
The Operations Sn Coordinator role offers an exciting opportunity to work within the world renowned and global SpiderLabs Operations team. The Operations team is currently expanding their Global Operations practice.
This role is responsible for Supporting our SpiderLabs global client base, assist the SpiderLabs practice with resourcing (globally), scaling assignment coordination, as well as manage support escalations and work closely with the Operations Director on initiatives to automate processes within the SpiderLabs practice. The day-to day they will monitor the Test queue, work with our high tcv customers with success plans and testing objectives leveraging our SOP's and assist with administrative tasks
Specific Responsibilities:
Be the liaison between the support team, Delivery teams globally our customers and internal teams
Work with the wider operations team to manage specific client requests, delivery process activities and enforce std operating procedures across different internal teams
Monitor the test queue and action on the necessary using our SOP as a base
Support the Global Operations Director.
Participate in meetings.
Document and follow processes and procedures.
Work in Request Tracker (RT), Salesforce, Financial Force, Microsoft Office Suite, ServiceNow and the Trustwave FUSION platform
Interact with clients and different stakeholders to deliver great customer service results and provide advisory to clients on how to use the portal, what our product consists of as well as our processes and help improve client's overall experience with our service
Qualifications:
Strong written (email) communication skills
Excellent English language communication skills.
Strong team player
Strong verbal (phone) communication skills
Deadline and detail oriented
Highly motivated and team oriented
Critical thinking skills and ability to identify and solve problems creatively
Proficient in the use of Microsoft office, particularity outlook
Passion for and desire to pursue a great career in security and consulting
Experience with any of the following a plus:
Request Tracker/ ServiceNow
Sales Force
Financial Force
Penetration Testing Delivery
Education:
We prefer university-educated candidates, but will consider all candidates with appropriate skills and experience.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave

Makati City, Metro Manila
Permanent
Full-time