senior manager, people Business applicationsSolarWinds

Overview
Come and create exceptional experiences with us! The Senior Manager, People Service Center leads a mighty team in providing global operational support for People (HCM) business applications. We're seeking a collaborative, high-energy leader who operates across cultures, time zones, and organizational levels to deliver day-to-day support and execute business projects as part of the People Technology and Support team. This role reports to the VP, People Technology.
Responsibilities
The Senior Manager, People Service Center operates as the internal subject-matter expert for Data Management and Audit, Time/Leave, Contingent Workers, and Reports, and leads a team of support analysts in providing day-to-day support and troubleshooting as well as project work.
Responsibilities include, but are not limited to:
Leading the daily operations of the People Service Center. Liaising between customers/vendors and functional team members to ensure effective definition and delivery of HRIS applications.
Promoting proactive solutions to business needs/problems by leveraging Human Capital Management (HCM) applications, while also fostering understanding and acceptance of HCM capabilities.
Building and maintaining productive cross-functional relationships to execute recurring work and projects.
Managing audits for data integrity and ensure corrective, preventative actions are communicated to stakeholders.
Governing and maintaining core HRIS Reports, to meet business needs including data security and compliance.
Managing confidential data for the organization.
Leveraging the People Service Center ticketing system to enhance service delivery. Ensuring timely updates on ticket statuses and resolutions. Driving continuous improvement to streamline HCM transactions and reporting.
Providing first point-of-contact support for ticket escalations to evaluate resolution or appropriate redirection to the appropriate team
Planning and executing HCM application set-up for business growth initiatives, including country expansions and M&A transactions. Working cross-functionally with colleagues from the broader People team and IT, Finance, Payroll, Legal, and Tax.
Managing global compliance elements of HCM applications, specifically any governmental reporting requirements.
Continuously improving processes and automation to deliver exceptional experiences, while remaining compliant.
Qualifications
Successful candidates will possess the following qualifications:
Experience leading, managing, coaching, and developing a team, creating an environment where team members thrive and are challenged to excel.
HRIS Administrator experience in Data Management, Time/Leave Management, Report Management, Data Audit, etc. including expertise in collecting, defining and clarfiying requirements, system functionally, and business processes (strong preference for SuccessFactors and iCims experience).
Expert understanding of People (human resources) processes and data (architecture, compliance, management, etc.).
Knowledge and exposure to M&A transactions.
Experience with service center ticket management applications.
Highly effective interpersonal and communication skills.
Excellent organizational skills and attention to detail required to ensure data integrity, manage multiple/competing deadlines, and ensure adherence to company policies, procedures, and guidelines.
Excellent critical-thinking and problem-solving skills, with a high level of attention to detail and accuracy.
Strong management and time management skills and the ability to multi-task and work independently.
Experience working in a global organization.
Detail-oriented, energetic, flexible, and creative, with the ability to thrive in a fast-paced environment.
Additional expectation: Candidates must be willing and able to work night shift, Monday through Friday, from 9:00PM - 6:00AM.
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time