senior manager Operational excellenceCeridian Dayforce Singapore Pte. Ltd

Participate in defining, leading, influencing, and delivering of Ceridian's strategy and roadmaps for the Managed Services function. Senior Manager Operational Excellence Ceridian Quezon City, National Capital Region, Philippines Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better ' is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity. How do we make work life better By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you! Location: For this role, we are open to remote work and can hire anywhere in India or Philippines. The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location. What You'll Get To Do Participate in defining, leading, influencing, and delivering of Ceridian's strategy and roadmaps for the Managed Services function. Demonstrate strategic and tactical leadership in developing, implementing, and achieving Ceridian objectives. Drive operational excellence projects in line with strategies of the organization. Identify continuous improvement Lead the enablement of service standards within Ceridian tools through data gathering and driving product usability improvements through automation where appropriate. Evaluate and eliminate process and tool gaps based on efficiency measures and six sigma improvement methodologies to ensure continuous improvement across Ceridian. Drive efficiency and quality improvements to maintain and improve Managed Services on the path towards performance excellence. Contribute to any project or initiatives of Managed Services. Sponsor, advocate, create and champion the support structure, tools and other needs that are required to meet targets. Support Operational Excellence senior leadership in working closely with operations leadership team and interaction with key stakeholders across GCO functions. Support client engagement activities requiring operational excellence assistance. Foster best practice sharing and be informed of lessons learned that will help contribute to process improvement. Represent operational excellence by providing support during sales/pre-sales efforts as appropriate. Create strong partnerships with business partners working across cultural and geographical borders to meet our overall organization's goals. Demonstrate thought leadership to resolve customer & business challenges; proactively address escalations Drive change management process to determine factors that will affect business results, customer, and employee experience. Ensure project delivery to meet financial targets. Provide coaching and mentoring to improve performance and drive career development. What's In It For You Encouragement to be the best version of yourself at and away from work: YOUnity diversity and inclusion programs Amazing time away from work programs Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life Recognition for your contributions through excellent pay, perks, and rewards Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares Opportunities to fuel your career growth through numerous internal and external programs and events Skills And Experience We Value Bachelor's or equivalent combination of education and experience. Knowledge of HCM software or high-tech products/services is preferred with high preference of knowledge of Ceridian Dayforce. Ability to look at the entire landscape of the Customer Experience, processes, tools and business needs to identify how we bring them all together in a cohesive manner to support the business. With a customer service mindset operates as a value-added partner with a solutions orientation. Strategic thought leadership, credibility to influence business agenda. Objectivity, resilience, and flexibility to manage strategic and complex organizational issues. Serves as a visible change agent and transformational leader. Able to translate theory into strategy and strategy into actionable plans. Ability to adapt to changes in roles and responsibilities and work independently with limited direction in a fast-paced environment. Significant Project Management experience, including end-to-end delivery of projects with significant business change. Experience of projects requiring technical integration and/or an element of data migration. A highly professional approach and demonstrable strengths in stakeholder engagement, business change, and team leadership. Excellent communication skills appropriate for a wide range of internal and external stakeholders. Ability to build, manage and motivate diverse project teams in a matrix management environment. Six Sigma Black Belt in Process Improvement Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Monster

Quezon City, Metro Manila
Permanent
Full-time