About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
The Senior Manager, NorAm Offshore Recruiting will report to the Vice President of Shared Support Services, and will drive performance and operational excellence for our Offshore Recruiting team. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Manager, NorAm Offshore Recruiting, You Will...
Lead and manage the Offshore Recruiting scope, coach employees on development needs, career growth and learning opportunities
Support program execution and implementation associated with people-related change initiatives and Recruiting deliverables
Conduct special projects as assigned
Produce accurate and relevant metrics and reports
Develop effective recruiting practices for offshore recruiting
Track and report recruitment acquisition statistics
Ensure proper planning, staffing, and direction of operational functions
Review team performance daily to ensure optimal production is reached
Ensure proficient training and staff development is achieved across all teams
Analyze reports and data, highlighting Key Performance Indicators (KPIs)
Create action plans for continuous improvement
Ensure Service Level Agreements are met with optimum quality & service
Authorize and coordinate staffing schedule changes
Participate in partner calls and meetings
Requirements
As Senior Manager, NorAm Offshore Recruiting, You Have...
A post-secondary diploma or degree with a major in Business
5 to 7 years of management experience in the call center industry
HR/Recruiting experience in a fast-paced environment, a contact center setting is an asset
Must have exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships
Detail-oriented, analytical team player with creative problem solving and project management skills
Must be able to self-manage daily duties and time in a fast-paced, hectic, changing environment
Ability to organize and follow-up on multiple tasks with accuracy and timeliness
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Service oriented, strategic thinker who can plan and execute for a desired result
Ability to adapt to change and innovation
Client relationship management experience
Experience with managing budgets and understanding statistics
Ability to implement change and innovation
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
The Senior Manager, NorAm Offshore Recruiting will report to the Vice President of Shared Support Services, and will drive performance and operational excellence for our Offshore Recruiting team. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Manager, NorAm Offshore Recruiting, You Will...
Lead and manage the Offshore Recruiting scope, coach employees on development needs, career growth and learning opportunities
Support program execution and implementation associated with people-related change initiatives and Recruiting deliverables
Conduct special projects as assigned
Produce accurate and relevant metrics and reports
Develop effective recruiting practices for offshore recruiting
Track and report recruitment acquisition statistics
Ensure proper planning, staffing, and direction of operational functions
Review team performance daily to ensure optimal production is reached
Ensure proficient training and staff development is achieved across all teams
Analyze reports and data, highlighting Key Performance Indicators (KPIs)
Create action plans for continuous improvement
Ensure Service Level Agreements are met with optimum quality & service
Authorize and coordinate staffing schedule changes
Participate in partner calls and meetings
Requirements
As Senior Manager, NorAm Offshore Recruiting, You Have...
A post-secondary diploma or degree with a major in Business
5 to 7 years of management experience in the call center industry
HR/Recruiting experience in a fast-paced environment, a contact center setting is an asset
Must have exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships
Detail-oriented, analytical team player with creative problem solving and project management skills
Must be able to self-manage daily duties and time in a fast-paced, hectic, changing environment
Ability to organize and follow-up on multiple tasks with accuracy and timeliness
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Service oriented, strategic thinker who can plan and execute for a desired result
Ability to adapt to change and innovation
Client relationship management experience
Experience with managing budgets and understanding statistics
Ability to implement change and innovation
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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24-7 Intouch
About the company
Senior Finance Analyst (20013)
Bill Gosling Outsourcing Philippines
MetroManila, Manila, TaguigAgreement
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