Job Description:
About the role
As Senior Manager - LOD1 Financial Crime, you are responsible for managing LOD1 Operational Compliance and Fraud teams, based in Cebu, PI.
These teams (70+ FTEs) perform a critical role, managing our first line of defense for Post Transaction Monitoring, Enhanced Due Diligence, Sanctions and Chargebacks.
Working closely with the Director of Operational Compliance, you are responsible day-to-day team performance management and improvement, and for implementing a new strategic direction for the areas you manage by making data-driven decisions on new processes and ways of working, reporting the results of those changes, and identifying and recommending enhancements, improvements, and potential automation opportunities.
As a key part of Operations leadership team, you drive operational excellence and process transformation, whilst assessing and mitigating risks and budgetary constraints.
Reporting to the Director of Operational Compliance, you will:
Deliver a strategic transition across all of Compliance and Fraud Operations in Cebu by revolutionizing the way the teams are working today
Work in an agile way to understand problems and find solutions
Use a data-driven approach to identify ways to enhance, automate and improve the processes and procedures for Operational Compliance & Fraud.
Build and maintain effective working relationships with your team members, and key internal and external stakeholders (including the Compliance Team, Fincrime strategy and analytics, Product, and our external partners).
Delivering weekly management information and reporting; working with Director Compliance Operations to address actions that arise out of same
Manage, develop, and enhance the Compliance and Fraud Team performance in Cebu, including identifying and providing them development opportunities
Adhere to and comply with all applicable laws, regulations, and guidance, including those related to Anti-Money Laundering and Compliance, as well as adhering to company policies and procedures
What we're looking for from you
Bachelor's Degree or relevant work experience
Proven experience of leading large operational teams delivering a core business function for at least 5 years, ideally leading more than one team
Proven experience of managing a large-scale team transformation project from start to finish
Strong analytical, communication and organizational skills
A great communicator and team player who can be honest about issues they identify, able to adapt to different stakeholders and challenge when required
Ability to perform successfully under pressure and meet tight deadlines
Proven track record of moving metrics and reaching KPI goals
Able to create an inspiring team environment which is open, and ideas are valued. Comfortable giving and receiving feedback.
Desirable
Experience of working in Compliance and/or Fraud in an international banking or payments environment
Knowledge of dealing with customers enhanced due diligence and screening, post transaction monitoring and suspicious activity investigation
HawodTech Solutions
About the role
As Senior Manager - LOD1 Financial Crime, you are responsible for managing LOD1 Operational Compliance and Fraud teams, based in Cebu, PI.
These teams (70+ FTEs) perform a critical role, managing our first line of defense for Post Transaction Monitoring, Enhanced Due Diligence, Sanctions and Chargebacks.
Working closely with the Director of Operational Compliance, you are responsible day-to-day team performance management and improvement, and for implementing a new strategic direction for the areas you manage by making data-driven decisions on new processes and ways of working, reporting the results of those changes, and identifying and recommending enhancements, improvements, and potential automation opportunities.
As a key part of Operations leadership team, you drive operational excellence and process transformation, whilst assessing and mitigating risks and budgetary constraints.
Reporting to the Director of Operational Compliance, you will:
Deliver a strategic transition across all of Compliance and Fraud Operations in Cebu by revolutionizing the way the teams are working today
Work in an agile way to understand problems and find solutions
Use a data-driven approach to identify ways to enhance, automate and improve the processes and procedures for Operational Compliance & Fraud.
Build and maintain effective working relationships with your team members, and key internal and external stakeholders (including the Compliance Team, Fincrime strategy and analytics, Product, and our external partners).
Delivering weekly management information and reporting; working with Director Compliance Operations to address actions that arise out of same
Manage, develop, and enhance the Compliance and Fraud Team performance in Cebu, including identifying and providing them development opportunities
Adhere to and comply with all applicable laws, regulations, and guidance, including those related to Anti-Money Laundering and Compliance, as well as adhering to company policies and procedures
What we're looking for from you
Bachelor's Degree or relevant work experience
Proven experience of leading large operational teams delivering a core business function for at least 5 years, ideally leading more than one team
Proven experience of managing a large-scale team transformation project from start to finish
Strong analytical, communication and organizational skills
A great communicator and team player who can be honest about issues they identify, able to adapt to different stakeholders and challenge when required
Ability to perform successfully under pressure and meet tight deadlines
Proven track record of moving metrics and reaching KPI goals
Able to create an inspiring team environment which is open, and ideas are valued. Comfortable giving and receiving feedback.
Desirable
Experience of working in Compliance and/or Fraud in an international banking or payments environment
Knowledge of dealing with customers enhanced due diligence and screening, post transaction monitoring and suspicious activity investigation
HawodTech Solutions
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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HawodTech Solutions
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