senior IT Technician (coreworx user administrator)Fluor

Job Description
The IT User Administrator support acts as Level 1 support responsible for resolving, coordinating, and managing issues related to User Access Management for Coreworx. Drives and tracks problem and request tickets until closure. Documents resolution and/or actions taken and keeps user updated of the ticket progress. Keeps themselves up to date with all pertinent changes and adapt to continuous improvement initiatives. Coordinates with other support groups to ensure timely and efficient delivery and execution of IT support services to end-users at satisfactory level. Contributes to CI initiatives through providing feedback to Operations Support. Additional ad hoc tasks may also be included on the job responsibilities depending on the business need.
Roles and Responsibilities
Provides application user administrative support including user access rights management, account, and password management.
Coordinates with Authorized Requestors for any clarifications or corrections needed.
Provides account administration, troubleshooting support from Authorized Requestors or escalated requests from Coreworx User Administration Lead.
Creates and maintain procedural documents in addition to other user administration specific documentation.
Basic Job Requirements
Minimum of 2 years of working experience in user or systems administration is preferred, but inexperienced, with technical background, highly motivated and skilled applicants are welcome to apply
Proven knowledge with MS office applications (Excel, Word, Access)
Fundamental knowledge in Active Directory/LDAP services
Must have proven analytical and problem-solving skills
Must have proven skills to communicate with customers, peers, cross-relational departments, and resources
Must be self-motivated with good initiative, ability to meet deadlines under pressure with time constraints
Proven experience with working cohesively with others in a team environment, skilled in collaboration and coordination with others.
Proven experience in customer service is a plus
Bachelor's degree in Computer Science, Engineering, or related discipline; or equivalent experience preferred.
Preferred Qualifications
Excellent oral and written English communication skills
Has pleasing personality
With strong inclination to learning and on-boarding new projects or initiatives
Highly dependable and reliable
Has strong customer service orientation
Has quick adaptability and flexibility
Amenable to rotating work schedule including night shift, extended work hours, holidayand/ or weekend work.
Skilled planner and structured worker
Has keen attention to detail
Has strong stress tolerance
Works with minimal supervision
Has excellent problem analysis and problem-solving skills
Has great ability to multi-task and prioritize work based on its order of urgency
To be Considered Candidates:
Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.
Diverse Workforce
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
Notice to Candidates:
Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
Fluor

Muntinlupa City, Metro Manila
Permanent
Full-time