senior helpdesk TechnicianLAdmins

Role Summary:
The help desk engineer position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone or e-mail. Additionally assists with projects such as Cloud migrations, installation of network devices, and designing and setup Azure AD for clients.
About Us:
Our main HQ is located in Downtown Los Angeles. Like with any IT-related position, on occasion, you will be required to stay after hours or come in on weekends, but we try to keep such work to a minimum.
Position Responsibilities:
DAILY time entry accounting for at least 8 hours
Documentation of Client Networks
Small Projects
T&M service requests
Installation, configuration, troubleshooting, and customization of M365, Intune, and Azure AD applications per customer's preferences
Understanding of and ability to install, configure, and test workstation/server hardware including video cards, NICs, sound cards, hard drives, and PDAs
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls - Meraki, etc
Experience with VMWare
Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
Understanding of DNS services
Working Knowledge of Wireless Technologies
Experience with Microsoft Azure AD and O365.
Credentials and Experience:
Engineer with two to four years experience
Minimum 2 years experience -VLAN, Routing, Firewalling Support
Minimum 2 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN
Connectivity Support
Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP
Project+, Network+, Apple
Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback
Benefits:
Travel Reimbursement worth $500
Health Allowance
13th Month Bonus
Paid Time Off and US Holidays
Professional development assistance
Job Type: Full-time
Experience level:
2 years
Schedule:
8-hour shift
Day shift
Monday to Friday
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LAdmins

Manila City, Metro Manila
Permanent
Full-time