senior director general management - Healthcare operations - taguig city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Position in this function includes those responsible for management and administration of multiple functions, or management of healthcare business operations. Primary Responsibilities: Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff Work most often impacts a large business unit, or multiple markets/sites Develops and executes strategies for a function or discipline that span a large business unit or multiple markets/sites Directs others to resolve business problems that affect multiple functions or disciplines Product, service or process decisions are most likely to impact multiple functions and/or customer accounts (internal or external) Implement/Manage Operations Programs and Strategies: Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time quality effectiveness) Identify and/or secure resources (e.g., funding staffing system security real estate and/or telecommuting requirements hardware/software) required to implement programs Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims call center benefits clinical) to ensure programs and strategies are implemented and maintained effectively Monitor/Evaluate Operations Program and Strategy Performance: Monitor project performance against internal and/or external service level agreements Work with internal and/or external partners (e.g., claims call center) to ensure accurate reports are produced to validate program performance review Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion Incorporate operations program performance information into strategic and business planning Analyze operational performance on relevant criteria (e.g., targeted financial metrics quality indicators performance guarantees and/or incentives) Build/Maintain/Manage Relationships with Operations Stakeholders: Build and demonstrate an understanding of relevant business areas' leadership, structure, responsibilities, and work flow Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement Support/Develop/Ensure Compliance with Operations Policies & Procedures: Demonstrates understanding of and adhere to relevant policies, procedures, and regulations Stay abreast of changes and/or updates in relevant policies, procedures, and regulations Review/Manage/Drive Operations Efficiency, Quality, and Financial Performance: Utilize stakeholder input to help shape and implement continuous improvement in operational quality and financial performance (e.g., encourage participation in Six Sigma projects) Ensure internal partners and/or external vendors adhere to business and contractual agreements Ensure that business continuity/emergency response plans are reviewed and tested regularly, up-to-date, and can be readily executed Demonstrates understanding of budgeting and forecasting tools, terminology, and processes Analyze budget performance and variances throughout the fiscal year, and recommend and/or make necessary adjustments and corrections Review and assign projects/initiatives based on resource capacity, capability, and expertise Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's Degree or equivalent work experience Minimum of 15+ experience in leadership, healthcare, customer service or patient experience-related field Strong facilitation and organizational development skills
Monster

Taguig City, Metro Manila
Permanent
Full-time