senior director for Quality AssuranceNeksjob
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 14/11/2025
Deadline: 10/03/2021
Description
QUALIFICATIONS:
**At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment
Critical thinking, proactive attitude, strong communication skills
Proven ability to manage within a budget, within multiple sites clients
Experience with standard business applications including MSOffice
Strong team-building and leadership skills focused on production-oriented goals
Able to manage multiple priorities
Internal knowledge of Company Monitoring Services processes
Overtime hours may be required
Travel to various worldwide locations may be required
JOB DESCRIPTION:
**Will be handling multiple sites
Direct oversight of the Monitoring
Services team
Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams
Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all sites.
Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project
Oversight of all Monitoring analytics and deployment of insights into QA Monitoring Services, Client Services and Operations
Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide
Ensure that the QA teams adhere to the BEST QA Manual
Client interaction on new project implementation and design as it relates to Monitoring Services
Escalation of updates to the Quality Assurance BEST Manual to senior leadership.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper
We made it easier for you to APPLY!
Click APPLY NOW
Or send your resume to the email address provided in this post
Requirements * Minimum education level: Senior high school
Years of experience: 5
Availability for travel: No
Availability for change of residence: No
BestJobs
QUALIFICATIONS:
**At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment
Critical thinking, proactive attitude, strong communication skills
Proven ability to manage within a budget, within multiple sites clients
Experience with standard business applications including MSOffice
Strong team-building and leadership skills focused on production-oriented goals
Able to manage multiple priorities
Internal knowledge of Company Monitoring Services processes
Overtime hours may be required
Travel to various worldwide locations may be required
JOB DESCRIPTION:
**Will be handling multiple sites
Direct oversight of the Monitoring
Services team
Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams
Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all sites.
Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project
Oversight of all Monitoring analytics and deployment of insights into QA Monitoring Services, Client Services and Operations
Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide
Ensure that the QA teams adhere to the BEST QA Manual
Client interaction on new project implementation and design as it relates to Monitoring Services
Escalation of updates to the Quality Assurance BEST Manual to senior leadership.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper
We made it easier for you to APPLY!
Click APPLY NOW
Or send your resume to the email address provided in this post
Requirements * Minimum education level: Senior high school
Years of experience: 5
Availability for travel: No
Availability for change of residence: No
BestJobs
Other Info
Makati City, Metro Manila
₱25,000 per month
Permanent
Full-time
₱25,000 per month
Permanent
Full-time
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Position senior director for Quality Assurance recruited by the company Neksjob at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Senior Director for Quality Assurance or Neksjob company in the links above