senior delivery Management analystConduent

About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.
General Profile
Requires knowledge and experience in the field.
Uses best practices and knowledge of business issues to improve products or services.
Solves complex problems and takes a new perspective on existing procedures.
Self-starter, requiring minimal guidance.
Resource to colleagues with less experience.
Functional Knowledge
Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
Has knowledge of best practices and team integration.
Is aware of the competition and what makes them different in the market.
Impact
Impacts a range of customer, operational, project, or service activities in teams.
Works within broad guidelines and policies.
Leadership
Acts as a resource for colleagues with less experience.
May guide small projects with manageable risks and resource requirements.
Problem Solving
Solves complex problems.
Takes a new perspective on existing solutions.
Exercises judgment based on reviewing many sources of information.
Interpersonal Skills
Ability to clearly explain difficult or sensitive information.
Works to build consensus within a team.
Responsibility Statements
Assists in business unit performance driving SLAs and adherence to business unit metrics.
Drives innovation and efficiencies of business opportunities.
Applies process improvements and/or new systems.
Day-to-day operations client contact to resolve systems issues.
Provides feedback to clients on quality and workload issues.
Generates reports on performance measurement and KPIs to facilitate business decisions.
Responsible for compliance with organizational policies and local regulations.
Responsible for keeping the business continuity plan (BCP) updated and executed.
Performs other duties as assigned.
Complies with all policies and standards.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
Conduent

Pasay City, Metro Manila
Permanent
Full-time