senior customer solutions engineer - in-house applications ( Night Shift)Nimbyx

Senior Customer Solutions Engineer - In-house Applications (Night Shift) Work set-up : Full Onsite Schedule : Night Shift, 11 PM - 8 AM (MON-FRI) The Application Support Specialist will be responsible for promptly resolving customer and user issues, utilizing scripting techniques, and assisting in conducting root cause analysis. This role offers an exceptional opportunity to develop expertise in scripting, technical analysis, and issue resolution. Responsibilities: Provide level 2 escalation for system issues, resolving problems urgently to minimize customer downtime and disruption. Conduct comprehensive analysis and diagnosis of complex technical problems, escalating to the Development team or specialized teams when necessary. Additionally, provide guidance to Customer Support personnel. Assist in the development and implementation of scripting solutions, automating support processes to improve efficiency and effectiveness. Maintain accurate records of support activities, including ticket management, issue resolutions, and updates to the knowledge base. Occasionally install, configure, and maintain desktop hardware and software components, ensuring compatibility and compliance with company standards. Stay up to date with emerging technologies and industry trends, proactively leveraging them to provide efficient support and recommend process improvements. Qualifications: Proven experience in an L1 or L2 application support role , demonstrating the ability to provide technical assistance and troubleshooting for customers and end users. Solid understanding of desktop operating systems, such as Windows and macOS, and proficient in troubleshooting common issues. Basic knowledge of scripting languages, such as PowerShell, Python, SQL, or a strong willingness to learn and develop scripting skills. Strong problem-solving abilities with the capacity to analyze and resolve complex technical issues. Excellent communication skills, both verbal and written, enabling effective interaction with users and the delivery of clear instructions. Ability to work independently and efficiently during the night shift, effectively prioritizing tasks and meeting established Service Level Agreements (SLAs). Strong customer service orientation and a commitment to delivering exceptional support experiences. Proactive and adaptable mindset, with a passion for continuous learning and professional development.
foundit

Taguig City, Metro Manila
Permanent
Full-time