senior bpm associate ( Healthcare helpdesk)UST

Job Description:We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first point of contact for healthcare providers, patients, and internal teams via phone, email, or chat.
Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Escalate complex issues to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Ensure compliance with HIPAA and other healthcare regulations while handling patient data
Provide guidance on healthcare policies, procedures, and digital tools
Assist in training new staff members and contributing to knowledge base documentation. Continuously monitor and improve helpdesk processes to enhance service delivery
Qualifications:
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
Requires a HS diploma and a minimum of 1 year of experience in a customer service environment
Amenable to working onsite and nightshift
Skills:Interpersonal Communication,Problem Solving,AnalyticsAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.
UST

Taguig City, Metro Manila
Permanent
Full-time