senior AnalystJones Lang LaSalle

How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
Performance objectives
Optimisation of the Corrigo platform to provide efficiency, performance and quality data
Ensure compliance to Data Governance Policies and Procedures
Drive behaviour of account team toward Corrigo best practice work flow
Identify operational gaps and provide recommendations accordingly
Assist account director in achieving account objectives and overall account performance
Manage stakeholder communications and maintain long term healthy customer relationships with client and internal teams
Duties & Responsibilities
The CSC Service Team Senior Analyst is responsible for:
Key Relationships
Serve as single point of contact for Central Corrigo Team in the use and optimisation of the Corrigo platform
Be the right hand person to the account leadership on systems and workflow performance.
Perpetual training and coaching of ops teams to ensure Corrigo workflow proficiency is at a high level across the board.
Build effective working relationships with the broader Corrigo Champions community and be a key contributor in Champions forums.
Work closely with Supply Chain to ensure integrity and performance of the account vendor network
Work with regional Business Intelligence team to support BI reporting
Maintain relationship with finance to ensure seamless integration with JLL Finance systems
Platform Optimisation
Closely monitor key performance metrics and lead change and improvement where required.
Continually explore and promote workflow improvement opportunities, ensuring interaction with and approval from the platform governance team where required.
Ensure account solutions and processes are compliant with SOCR requirements and APAC agreed standards as per CSC processes.
Provide basic workflow solutions to issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve
Ensure implementation of all software upgrades and appropriately leverage new features within business operations.
Solution Development
Support the account leadership to deliver Corrigo solutions for your respective account, in consultation with key account staff and Corrigo support where required.
Work Closely with Technical Team with regards to Database Updates and Design
CSC Business As Usual Support
Provide recommendations for process improvement and implement changes on processes accordingly
Coordinate resolution for all levels of escalated issues
Conduct New Hire and Refresher Training sessions
Participate in professional and personal development programs
Adhoc tasks assigned such as facilitation / organizing boot camps, weekly forums and the like
Key Focus Areas
Data Administration
Perform data administration and system configuration tasks in Corrigo account instances, in the following areas
Users
Customer contacts
Property data
Space data
Work types (tasks)
Specialty dispatch
PM Schedules
RM Schedules
Equipment / Asset
Performance and Analysis
Reporting
Development and analysis of reports to monitor workflow performance and data integrity
Drive behavioural change on account to enhance performance metrics
Auto Assignment
Maximise rate of auto assignment and dispatch through intelligent analysis and maintenance of auto assignment tables and configuration
Perform data and workflow audits to find and fix gaps in the account instance
Provide recommendations for process improvement and implement changes on processes accordingly
Manage NTEs on tasks to balance cost control and efficient process
Required Skills & Experience
Proven aptitude for advanced use of business technology platforms
Knowledge and understanding of existing FM technology platforms is an advantage.
Logical thinker, with a proven ability to problem solve and deliver client solutions.
Ability to train and disseminate knowledge to a wide team.
Results driven and with a strong sense of ownership
Sound planning & organizational skills to prioritize work and meet tight deadlines
Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations
Employee specification
Knowledgeable in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
With 2-5 years' experience in data administration
Location:
Hybrid -Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time