Job Summary
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role requires detailed and in-depth knowledge of the client applications including use of software or infrastructure components. Work may include assistance with access requests, financial processing, work order management, project management, and related software. Responsibilities vary by client but may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues. IT Support Analysts will have direct interaction with 2nd /3rd level technical teams, the client user base and others.
Essential Job Functions:
Support multiple proprietary web-based applications
Log Service Requests and Incidents accurately and timely
Provides first line investigation and diagnosis of incidents and requests
Troubleshoot moderate to complex issues and requests as they relate to client technologies
Troubleshoot the cause of problems and act to prevent problems from recurring
Resolve issues in the prescribed time limits; otherwise escalate to appropriate level 2 personnel and follow standard operating procedures as agreed upon with the client regarding ticket ownership
Participate in Continual Service Improvement in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
Help to maintain the Knowledge Base by documenting known errors, workarounds, procedures, and application specific information
Report statuses, issues, and timelines to management staff for critical issues being worked
Provide coverage via all modes of communication: telephone, chat, e-mail or other methods as required
Participate in required training for both technical and interpersonal skill
Position Requirements:
Previous IT call center experience
Strong English - written and verbal
Familiarity with Microsoft Office a SharePoint
Solid working knowledge of the Windows operating system
Excellent communication skills, both written and oral
Superior problem solving and troubleshooting skills
Bachelor's Degree * Amenable to work on night shift
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role requires detailed and in-depth knowledge of the client applications including use of software or infrastructure components. Work may include assistance with access requests, financial processing, work order management, project management, and related software. Responsibilities vary by client but may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues. IT Support Analysts will have direct interaction with 2nd /3rd level technical teams, the client user base and others.
Essential Job Functions:
Support multiple proprietary web-based applications
Log Service Requests and Incidents accurately and timely
Provides first line investigation and diagnosis of incidents and requests
Troubleshoot moderate to complex issues and requests as they relate to client technologies
Troubleshoot the cause of problems and act to prevent problems from recurring
Resolve issues in the prescribed time limits; otherwise escalate to appropriate level 2 personnel and follow standard operating procedures as agreed upon with the client regarding ticket ownership
Participate in Continual Service Improvement in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
Help to maintain the Knowledge Base by documenting known errors, workarounds, procedures, and application specific information
Report statuses, issues, and timelines to management staff for critical issues being worked
Provide coverage via all modes of communication: telephone, chat, e-mail or other methods as required
Participate in required training for both technical and interpersonal skill
Position Requirements:
Previous IT call center experience
Strong English - written and verbal
Familiarity with Microsoft Office a SharePoint
Solid working knowledge of the Windows operating system
Excellent communication skills, both written and oral
Superior problem solving and troubleshooting skills
Bachelor's Degree * Amenable to work on night shift
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Jones Lang LaSalle
About the company
Senior Finance Analyst (20013)
Bill Gosling Outsourcing Philippines
MetroManila, Manila, TaguigAgreement
Business Development Manager (Payroll Service) - Taguig
Gratitude Inc.
MetroManila, Manila, TaguigAgreement
Position senior Analyst - service desk recruited by the company Jones Lang LaSalle at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Senior Analyst - Service Desk or Jones Lang LaSalle company in the links above
About the company