Senior Analyst, IT Operations Center (ITOC)Verifone

Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
About the role
This IT Operations Center Senior Analyst is responsible for the availability, performance, and configuration of the monitoring systems used by Verifone to support multiple cloud and on-premise IT services. This role supports the Global Command Center in maintaining 24/7 visibility of the performance and availability all Verifone services.
The successful candidate must understand how different methods of service and system monitoring can be configured to provide a holistic view of IT services, and how Verifone systems integrate and be able to pinpoint where monitoring systems require improvement. The IT Operations Center Senior Monitoring Analyst must also be able to manage the configuration multiple monitoring tools and have a broad understanding of IT.
What you'll do
Create, modify and test monitoring tools configurations, dashboards and reports
Set and maintain standards for monitoring configurations
Act as a Subject Matter Expert on the configuration and functionality of monitoring tools
Gather, verify, and educate others on technical requirements
Manage the infrastructure and applications running monitoring services
Work from specifications drawn up by System, Application, or Network Engineers
Conduct monitoring tasks including dashboard design, alert coding, debugging and documentation
Debug monitor/alerts as needed
Develop solutions that improve root cause analysis effectiveness and correlation of events
Drive overall monitoring performance
Provide guidance and training to enable other team members to meet/exceed expectations
Effectively communicate project status to ITOC Manager
Identify opportunities for continuous improvement
Provide input into the architectural design of monitoring systems
Participate in user/external group discussions
Contribute to improving processes and tools that relate to the team's execution and overall productivity
Receive assignments in the form of objectives and determine how to apply monitoring standards.
Stay informed of production changes that could affect functionality and alerting
What qualifications will you need to be successful?
Minimum of 5 years professional experience in an IT environment
Minimum ITIL V3 Foundation certification.
Bachelor's degree in computer science or related field, or equivalent work experience
Good understanding and experience in the configuration of monitoring tools for the following: Log capture and analytics, application health, application performance, system availability, latency, infrastructure performance, cluster monitoring, Network monitoring, synthetic monitoring and end-to-end monitoring
Strong working knowledge in AppDynamics; exposure on other tools like NetScout, SolarWinds, Elastic Stack, Prometheus, Kibana, Cloud Watch and Grafana are preferred
Experienced in the administration and configuration of Zabbix (required)
Experience with Windows, Linux, Containers, AWS, HTTP, web services, networking, Java-based applications and eCommerce platforms
Previous experience monitoring and troubleshooting critical systems
Running daily maintenance checks, running DB queries, upgrading agents to the current versions
Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment.
Process-oriented; understands the organizational benefits of processes and the need for compliance
Ability to communicate effectively, verbally and in writing, with technical, business, and management staff
Willing to learn and develop new skill sets as applicable
Experience with IT service management tool ServiceNow
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Verifone

Manila City, Metro Manila
Permanent
Full-time