Security engineer - soc salcedo village, makatiTrustwave

As a recognized global cyber defender that stops cyber threats all day, every day - we enable our clients to conduct their business, securely.
Trustwave detects threats that others can't see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
This position will work US hours.
Security Engineer
Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources
Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
Respond to inbound requests via phone and other electronic means for technical assistance with managed services
Respond in a timely manner (within documented SLA) to support, threat and other cases
Document actions in cases to effectively communicate information internally and to customers
Respond to needs and questions of customers concerning their access to network resources through their managed device.
Adhere to policies, procedures, and security practices
Resolve problems independently and understand escalation procedure
Required Technical Experience:
Requires strong critical thinking and problem-solving skills
Requires a passion for information security and data security
Requires practical experience with TCP/IP networking
Requires significant experience with Linux, Windows and Network Operating Systems
Experience providing support for Palo Alto and Cisco Firewalls
Requires working knowledge of Routing and Access Control Devices
Knowledge of configuring, upgrading, and maintaining all aspects of Palo Alto Panorama network management software.
Should have recent, documented professional expertise with several of the following security products: Cisco, Palo Alto, IPTables, Snort, Meraki, Fortinet, Checkpoint, or other technologies
Key Competencies:
Must have strong written/verbal communication skills
Must be detail oriented with strong customer service skills
Requires strong interpersonal and organization skills
Take responsibility for customer satisfaction and overall success of managed services
Interface with a variety of customers in a polite, positive, and professional manner
Additional Requirements:
Palo Alto PCNSE and or Cisco CCNA or CCNP Security certification highly desirable.
Must have strong recent professional experience in Information Security and Networking.
Preferred candidates will have multiple certifications in Security/Networking, including but not limited to: Security+, GSEC, GCIA, GCIH, CISA, or CISSP.
In addition to English, additional language skills are also desired, including Spanish, Portuguese, Mandarin or Urdu.
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave

Makati City, Metro Manila
Permanent
Full-time