seamoney: merchant Support and voucher agentShopee

Job Description: * Resolve tickets/escalations from CS team and coordinate to SPP departments as needed * Resolve voucher issues * Provide accurate, valid and complete information using the right methods/tools * Handle customer inquiries/ Job Description: Resolve tickets/escalations from CS team and coordinate to SPP departments as needed Resolve voucher issues Provide accurate, valid and complete information using the right methods/tools Handle customer inquiries/complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Perform other similar and related duties as required or directed Requirements: At least 1 year experience in BPO doing back office support Proficient in Microsoft Office, Google Drive, and similar programs Excellent in spoken and written English/Filipino Comfortable with shifting schedules, may be required to work on weekends and/or holidays Customer-centric, familiar with CRM tools (e.g Salesforce)
Monster

Philippines
Permanent
Full-time