seamoney: merchant and voucher Support agentShopee

Job Description:
Resolve tickets/escalations from CS team and coordinate to SPP departments as needed
Resolve voucher issues
Provide accurate, valid and complete information using the right methods/tools
Handle customer inquiries/complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Perform other similar and related duties as required or directed
Requirements:
At least 1 year experience in BPO doing back office support
Proficient in Microsoft Office, Google Drive, and similar programs
Excellent in spoken and written English/Filipino
Comfortable with shifting schedules, may be required to work on weekends and/or holidays
Customer-centric, familiar with CRM tools (e.g Salesforce)
Shopee

Philippines
Permanent
Full-time