SAP ABAP Support AnalystCollabera

Job Description
Review and understand all existing processes as configured in the SAP ABAP - Performs Incident, Problem, Change Management, and SAP Process Changes (PCR) tasks/activities thru problem solving/analysis, bug fixing, solutioning and coordination with users/stakeholders and other support groups - Adhere to globally defined ITSM processes and SAP CoE processes (i.e., use of ChaRM in Solution Manager) for proper tracking/monitoring, - Performs risk, schedule and cost impact analysis for small enhancements by working with different workstreams in resolving technical issues. - Participate and/or lead bridge calls to facilitate coordination and problem resolution of SEV1 and SEV2 incidents - Ensures completeness of problem/impact analysis and that Post Mortems are completed for all SEV1 and SEV2 incidents as appropriate. - Reviews completeness of root cause and recommended resolution / workarounds. - Participates in Operations or Problem Management calls/meetings as required. - Create documentations as needed to build solution and operational knowledge - Working technical knowledge on the following is required: Basic ABAP, ABAP Objects, SAP Scripts, Smart Forms, Reports, ABAP Query, BAPI, BADI, User exit/ Enhancement, EDI, ALE, IDOC processing, Workflows. - Practical experience in ABAP debugging as part of problem solving or root cause analysis is required - Minimum 3 - 5 years of hands-on SAP ABAP support experience is required
Collabera