Samsung it help deskTechnology Recruiters Inc

TECHNOLOGY RECRUITERS INC
 
Is currently looking for:
 
SAMSUNG IT HELP DESK
 
Duties and Responsibilities:
Perform basic problem solving and assistance on various software applications, hardware, network, VPN and internet connectivity issues to client company Samsung.
Provide individual instruction and/or training to users on Samsung technologies. 
Perform routine technical assistance and maintenance duties.
Maintain and update record keeping system; may document projects and maintain user instructions.
Perform routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assist with the review, evaluation and recommendation of solutions relating to hardware and software license purchases and/or network updates.
Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Perform miscellaneous job-related duties as assigned.
Minimum Job Requirements:
High school diploma or University Degree; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Knowledge, Skills and Abilities Required:
Knowledge of Windows, Mac and Linux operating systems, Microsoft Office suite, networking, and hardware (Printers, laptops, desktops, mobile phones, desk phones and tablets).
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Records maintenance skills.
Ability to provide direction to staff to resolve technological issues.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Distinguishing Characteristics:
Position Requires: a) Entry-level position providing IT Support.