salesforce pardot AdministratorAMCS

DIGITAL WAYS TO A CLEANER WORLD
Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other bus
AMCS leads the way
The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.
What we do
AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe, Australia & Asia.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues, and our community that creates a working environment that fosters openness, collaboration and creativity.
AMCS IT is currently looking to recruit a Business Systems Analyst with a primary focus on supporting and optimizing Salesforce and Pardot platforms, which are core to our sales, marketing & Customer Success teams.
Responsibilities
As a key team member specializing in Salesforce and Pardot within the IT team, the Business Systems Analyst will have the following responsibilities:
Serve as a Subject Matter Expert (SME) for Salesforce and Pardot, ensuring best practices and optimizing and automation of business and IT processes related to these platforms.
Design advanced workflows and develop custom solutions using Apex programming within Salesforce.
Investigate, analyze, and resolve day-to-day user-related issues in Salesforce and Pardot.
Act as a liaison between users and vendors to resolve complex system or functionality issues.
Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded.
Review and analyze requests for enhancements or new features in Salesforce and Pardot and new business systems or system changes.
Build business requirements specific to Salesforce and Pardot through interviews, document analysis, requirements workshops, use case scenarios, and business process analysis.
Managing project work, enhancements, and fixes, from the request and requirements stage through build, test and deployment.
Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
Managing Requests for Change and ensuring adherence to AMCS change control process.
Creating knowledge base articles and other self-help support materials for end users.
Provide training and mentoring to employees in supported areas.
Knowledge & Experience
Degree or equivalent in Computer Science or related field (or equivalent work experience) required.
Strong business acumen with specialized knowledge of Salesforce and Pardot is a must.
Advanced proficiency in Salesforce and Pardot workflow design and Apex programming.
Exposure to SharePoint administration and NetSuite or similar ERP systems is a plus.
Ability to manage problem-solving activities efficiently and effectively, either in a team or individually.
Ability to work independently and make decisions under pressure, while providing timely and responsive resolution of all support requests.
Excellent customer management skills.
Excellent verbal and written communication skills. Fluent English is a must.
Time-Zone Flexibility: Ideally, candidates should be able to work at least partially in U.S. time zones.
Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:
Health insurance that covers up to three dependents
Shuttle service for convenient transportation
Complimentary on-site food and coffee for your enjoyment
Allowances
Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally.
15 days of vacation leave and 15 days of sick leave for your well-being
Joining a world leader in environmental services
Hybrid work arrangement for a flexible work-life balance.
AMCS

Cebu City, Cebu
Permanent
Full-time