salesforce AdministratorAMCS

Currently the IT organization is recruiting a Salesforce Administrator to support the company's core business applications used by sales & Customer Success. The SF admin analyst will also play a key role in the integration and implementation of new business applications.
Responsibilities
As a key member of the IT team, the Salesforce Administrator will have the following responsibilities:
· Provide customer focused support - Investigate, analyze and coordinate the resolution of day-to-day user related business Application problems.
· Act as liaison between users and vendors to resolve complex system or functionality issues.
· Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded.
· Become a SME for core business applications used by finance and sales.
· Help review and analyze requests for current and new business systems or system changes.
· Building business requirements using interviews, document analysis, requirements workshops, use cases scenarios and business process analysis.
· Managing project work, enhancements, and fixes, from the request and requirements stage through build, test and deployment.
· Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
· Managing Requests for Change and ensuring adherence to AMCS change control process.
· Creating knowledge base articles and other self-help support materials for end users.
· Provide training and mentoring to employees in supported areas.
KNOWLEDGE & EXPERIENCE
· Degree or equivalent in Computer Science or related field (or equivalent work experience) required.
· Strong business acumen and 3+ years of experience with Salesforce administration.
· Ability to manage problem solving activities efficiently and effectively in a team or individually.
· Ability to work independently, make decisions under pressure, while providing timely and responsive services resolution of all support requests
· Excellent customer management skills
· Excellent verbal and written communication skills. Fluent English is a must.
DIGITAL WAYS TO A CLEANER WORLD
Do you want to for a with Irish roots and a global impact? A leader in environmental , AMCS is a trailblazing software that guides and supports other businesses on their journey towards sustainability.
AMCS leads the way
The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.
What we do
AMCS is a global leader for integrated software and vehicle technology for the environmental industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe, Australia Asia
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
Join us drive a more sustainable future and enjoy these benefits:
Health insurance covering up to three dependents upon regularization
Employee shuttle service
On-site food and free flowing coffee
Allowances
Comprehensive learning and development platform that provides on-the-job training on key skills with the ability to regularly self-assess and track your progress centrally
AMCS

Cebu City, Cebu
Permanent
Full-time