sales Team Leader | outbound b2bFull Potential Solutions, Inc

Our Team Manager will be responsible for managing our team of sales agents along with creating new strategies and process flows to maximize revenue from this channel. As a manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. This role will report to the Director of Sales Development.
As a Team Manager, you will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads.
Responsibilities:
Our Team Manager will perform the following:
Manage the hiring, development, and performance of the team
Coach agents to successfully achieve their goals
Set team direction, resolve problems and provide guidance to members of the team
Inspire others to deliver their best daily
Work with peers to solve problems in creative ways
With excellent questioning and listening skills
With strong ability to build rapport
Adapt departmental plans and priorities to address business and operational challenges
Perform supervisory audits as necessary
College degree is preferred
Minimum of 5+ years of BPO work experience with a track record of accomplishment in sales.
Minimum 3+ years related team leadership/management experience in an outbound sales lob required
Demonstrated understanding of call center environment and deep disciplinary knowledge of customer service and sales
Experience communicating effectively across all levels of the organization
Must be a dependable, high energy, detail-oriented person.
Demonstrated embrace of our Core Values
Must be flexible with schedule and job duties
Company drug screen and background check are required
Stay Safe, Stay Home. Amidst the enhanced community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical, Prescription, Dental, or Vision Plans
Paid Holidays
Associate / Supervisor Sales and Marketing Business Process Outsourcing 1 opening Completed associate's degree
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.Our Core Values:Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvementAccountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionateGrace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive!Interested? We're Hiring! We're looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time