sales system and master data ManagerJapan Tobacco International

We're JTI, Japan Tobacco International and we believe in freedom.
We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries. But our business isn't just business. Our business is our people. Their talent. Their potential. We believe when they're free to be themselves, grow, travel, and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend. And why we've been awarded Global Top Employer status, six years running.
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea. (Learn more: jti.com)
This position will remain open until filled.
Local applicants are welcome.
Department: Sales - Trade and Commercial Planning
Location: Taguig city, Philippines
Reporting to: Commercial and Channel Planning Manager
WHAT THIS POSITION IS ABOUT - PURPOSE
The incumbent assumes the business ownership of the Sales Force Automation solution (SFA) and the Customer and Territory Master Data. The responsibilities includes the management and upkeep of classification and definition of Trade Channels, Trade Segmentation, Outlet types and the maintenance of the integrity of Customer and Territory information in the Master Database.
WHAT WILL YOU DO - RESPONSIBILITIES
Sales System (SFA solutions) Support and Maintenance
Administer SFA system setup, administration, configuration, maintenance and optimization
Monitor active SFA and back office users and ensure the correct access level based on function and role
Coordinate with IT / third party solutions provider in terms of monitoring issues/errors escalated by internal and external user
Participation in Business Testing related to Application Change Requests, Systems Upgrade or deployment of fix to resolved system bugs
Provide status/feedback of pending issues/errors encountered and monitor until resolution
Participation in TME training courses (new entrants) and assist in the development of User's Training manuals for (Field force and Backoffice)
Trade Ckassification and Segmentation Upkeep
Develop, implement and update classification and definition of Trade Channels and Outlet types and manage the deployment and maintenance in the Sales System
Monitor, update and maintain relevance of channel definitions
Develop a process and ensure the field force users understand and adhere to safeguard the integrity of the channel definitions and trade segmentation in the creation of new customers
Customer Master Data (CMD) Management
Implement CMD processes and ensure the policy is adhere to by division the right level of control and monitoring
Collaborate cross-functionally to ensure clarity of process, define areas of accountability, and ensure
completeness and accuracy of customer master data
Continuously review processes and recommend improvement opportunities
Responsible for the maintaining and management of Coverage Plan and Territory Hierarchy to support the implementation of the territory approach
Establish process for the setup and maintenance of Territory Boundaries in alignment with SIBI and RTM teams
Perform regular update of Territory Boundaries and customer tagging in collaboration with field M&S leaders
Technical Support, Testing and Training Assistance
Administer all training documentation and desktop procedure of SFA system as guide to its internal and 3rd Party Users
Facilitate online & physical system training to newly on board field sales and back office
Prepare and create survey based on internal requirements from Field Sales, Marketing and Finance
Provide status/feedback to customer on pending issues/errors encountered and monitor until resolution
People Management
Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent.
WHO ARE WE LOOKING FOR - REQUIREMENTS:
Bachelor's degree or higher in Business, Computer Science, IT or any other highly quantitative fields
Minimum 10 years experience in operational support, database management, preferably with multinational FMCG.
Data reporting and analysis, KPI & performance measurements
Trade survey planning, execution
Excellent analytical system knowledge (Tableau, Microsoft Power BI, SQL)
Good understanding of commercial analysis (Retail Audit, Tracker, Trade Marketing and Sales KPIs)
Familiar with Route to Market, Trade Segmentation, Trade Marketing Execution, Channel Planning
Functional knowledge in IT processes (e.g. incident, problem, system change request)
Familiar with Systems Development Lifecycle and deal with 3rd party solutions provider
Good domain of Relational Database Management System, SQL scripting and Data Modelling
Project Management skills, Business Processes Moderating and Charting is an advantage
Budget & performance measurement monitoring
Excellent Interpersonal and people management skills (at least supervisory level)
Company and Business Knowledge
Financial Acumen
Sales System
WHAT'S IN IT FOR YOU?
Have access to over 200 company training
Well-being programs for employees
Opportunities for your career growth
Recreational facilities in the office - Videoke, billiard and table tennis
Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified company
Find out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
WHAT ARE THE NEXT STEPS - THE RECRUITMENT PROCESS:
Thank you very much for your interest in the role. You are welcome to apply.
Japan Tobacco International

Taguig City, Metro Manila
Permanent
Full-time