Sales Support representative - spanish supportLexmark Research & Development Corp.

Description
JOB PURPOSE/MISSION:
The Sales Support Representative will be responsible for supporting sales efforts of Lexmark's field or face to face representatives. This role will be a key contributor in enabling Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark's Sales organization which is tasked with supporting sales efforts in both Channel and Enterprise customers.
Proactive Responsibilities:
Track and update account managers of their performance against monthly/quarterly programs
Engage with appropriate teams and use relevant tools necessary to support customers
Communicate with sales teams on areas of concerns from a partner or end-user
Track and report inventory levels, orders, consumption to account managers
Other general reseller's specific tasks
Understand Lexmark order, pricing and supply chain processes so as to provide insight and
information to customers when needed
Administrative Roles and Responsibilities
Manage the assigned mailbox/es
Provide product recommendations based on customer requirements
Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties
Establish oneself as a valued resource that Lexmark partners can contact to receive information on Lexmark products, programs, pricing and value proposition
Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
Compile product blurb for the partner's site/portal
Entitle MPS Elite devices
Manage and monitor cases in Dynamics from creation to closure
Facilitate the resolution of technical support issues
Process rebates claims (MDF, Special Bid, SLED)
Respond forecasting inquiries of account managers
Education: College Graduate
Experience: 2 years BPO work-related experience
Fluent in Spanish
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

Cebu, Central Visayas ·  Today, 05:25 PM
Work type
Full Time