Sales Manager - socialsSheraton

Posting Date Oct 28, 2021
Job Number 21124309
Job Category Sales & Marketing
Location Sheraton Manila Hotel, 80 Andrews Avenue, Pasay City, Philippines, Philippines
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
The sales manager partners with the proactive sales team and handles property based functions to achieve business closure. Responsible for maximizing catering revenue through increased bookings across multiple segments. Handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively up sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
DUTIES & RESPONSIBILITIES AS A SALES MANAGER - EBC FOR MARRIOTT HOTEL MANILA AND COURTYARD ILOILO
Business Context
Create awareness with regards to the hotels meeting and banqueting facilities
Implement brand standards in all sales processes
Shift market share from the competition with specific focus on group segment
Sales and Marketing
Responds in a timely manner to all incoming group/catering opportunities
Ensures business booked is within hotel parameters
Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required. Manages and maintain account files.
Effectively manages business opportunities and maximizes revenue
Maximizes revenue by up selling packages and creative food and beverage
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best business opportunity based on market conditions and specific property needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Builds and strengthen relationships with existing and new customers to enable future bookings
Effectively manages and develops relationships with key internal and external stakeholders.
Effectively uses sales resources and administrative/support staff
Guest Satisfaction
Sets a positive example for guest relations.
Establishes clear expectations for customers and the property throughout the sales process.
Transfers accurate, complete and timely information to operating departments at the property.
Effectively resolves guest issues that arise as a result of the sales process; brings issues to the attention of property leadership team as appropriate.
Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues
Other
Performs other duties as assigned to meet the business need
Candidate's Profile:
Experience:
A minimum of three years of sales experience with a reputed international hotel chain
Experience in handling top producing accounts and complex group and catering business opportunities
Skills and Knowledge
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Possesses excellent telephone sales skills
Strong customer development and relationship management skills
Knowledge of group, extended stay and transient business
Knowledge of all Marriott lodging products, culture and brand strategies
Knowledge of contractual agreements and legal implications
Ability to develop and implement successful sales strategies for individual accounts
Knowledge of operations
Knowledge of need time strategy as developed by revenue management
Understands revenue management functions and account profitability
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Effective decision making skills
Effective conflict management skills
Ability to influence others
Strong organization skills
Good negotiation skills
Ability to develop and maintain relationships (e.g. associates, customers, vendors)
Strong customer and associate relation skills
Ability to use standard software applications and hotel systems (e.g. Opera)
Sheraton

Pasay City, Metro Manila
Permanent
Full-time