Sales Manager - proactiveMarriott

Posting Date Jul 13, 2022
Job Number 22119042
Job Category Sales & Marketing
Location Manila Marriott Hotel, 2 Resorts Drive Pasay City, Manila, Philippines, Philippines
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.
Job Overview:
The sales manager is responsible for managing the relationships of assigned accounts located in their designated sales territory. The primary intent is to drive sales for the hotel in all business segments. The SM will also facilitate group opportunities for outbound hotels at the customer's request. Proactively manages relationships with multiple stakeholders.
DUTIES & RESPONSIBILITIES
Business Context * Overcome the 'location' challenge and build transient segment base for the hotel
Create awareness with regards to the hotels meeting and banqueting facilities
Implement brand standards in all sales processes
Shift market share from the competition with specific focus on group segment
Sales and Marketing * Account Management - creates sales strategy for account penetration
Executes sales strategy to achieve goals
Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions
Works independently or centrally, depending on account, with corporate business travel segment to establish appropriate business transient pricing for assigned accounts
Proactively communicates with key stakeholder group (General Manager, Property Sales Leaders, Directors of Finance and Accounting
Strategic Direction - works with Director of Marketing and Director of Sales on account productivity, opportunities and strategic direction
Maintains accurate and up to date account data and reporting using account management systems
Guest Satisfaction * Sets a positive example for guest relations.
Establishes clear expectations for customers and the property throughout the sales process.
Transfers accurate, complete and timely information to operating departments at the property.
Effectively resolves guest issues that arise as a result of the sales process; brings issues to the attention of property leadership team as appropriate.
Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues
Other
Performs other duties as assigned to meet the business need
Candidate's Profile:
Experience:
A minimum of three years of sales experience with a reputed international hotel chain
Experience in handling top producing accounts and complex group and catering business opportunities
Experience in handling the travel and trade portfolio
Skills and Knowledge
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Possesses excellent telephone sales skills
Strong customer development and relationship management skills
Knowledge of group, extended stay and transient business
Knowledge of all Marriott lodging products, culture and brand strategies
Knowledge of contractual agreements and legal implications
Ability to develop and implement successful sales strategies for individual accounts
Knowledge of operations
Knowledge of need time strategy as developed by revenue management
Understands revenue management functions and account profitability
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Effective decision making skills
Effective conflict management skills
Ability to influence others
Strong organization skills
Good negotiation skills
Ability to develop and maintain relationships (e.g. associates, customers, vendors)
Strong customer and associate relation skills
Ability to use standard software applications and hotel systems (e.g. Opera)
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott

Manila City, Metro Manila Pasay City, Metro Manila
Permanent
Full-time