Sales chat agentFull Potential Solutions, Inc

Assist customers who are active and lodge inquiries online via our client's website.
Handle incoming queries from customers who are interested in learning more about clients products and service, be able to close new phone/line subscriptions, add in accessories to go with the phone, offer tablets and the latest phones.
Respond promptly to customer concerns, record and document each transaction in all forms of communications.
Adhere to client privacy guidelines to ensure each customer's privacy.
Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings and weekends as business demands.
Soft Skills
Excellent oral and written English communication skills.
Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for sales opportunities.
Money motivated; aiming to maximize our Unlimited Earning Potential
Multi-task and change from one task to another without loss of efficiency or composure.
Must be very keen to details.
Ability to work independently and as a member of a team.
History of excellent work attendance required.
Comfortable interacting with a diverse customer base.
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Must have good records if previously employed with T-Mobile account.
Support the mission, vision, and values of Full Potential Solutions.
Technical Skills & ISP Requirements
Good computer navigation and internet skills.
Typing speed of at least 35 WPM.
Ability to use current computer equipment and programs being used.
Must have a strong and stable internet connection at home.
With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.
Experience, Education,
Minimum of two (2) years Inbound Sales with upselling experience required, preferably in a call center.
Sales Chat experience in a Telco program is an advantage.
Outbound Sales experience is also a plus or any sales experience in a call center environment.
Completed Senior High School or it's equivalent (2nd year college).
Work from Home
Entry Level / Junior, Apprentice Sales and Marketing Business Process Outsourcing 10 openings Bachelor's degree graduate
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.Our Core Values:Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvementAccountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionateGrace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive!Interested? We're Hiring! We're looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time