sales administrator - Work from HomeFiltaGlobal

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Join one of the leading wholesalers of Air Conditioning and Ventilation in the UK.
Their employees are passionate about a consistent and seamless experience for their customers.
They strongly believe that it is the key to keeping customers coming back.
About the Company
Work for an international company that is dedicated to providing great personal customer service and making their lives easier. Starting as an AC installation company, it has grown quickly and sustainably and became one of the UK's leading wholesalers of Air Conditioning and Ventilation Install products. Their passionate team has followed the path of giving a great customer experience because they believe that their greatest resources are their happy customers.
About the Role
You will be delivering the agreed work to the agreed standard and to the agreed time unless changes to quality and timeframes are mutually agreed upon. This includes alerts inbox folder cleared by the end of the day, internal Sales Quality Standards followed and achieving 59-minute quote response time as a team.
Key Responsibilities and Accountabilities
Manage the 'NetSuite Alerts' inbox folder and process all incoming emails within the same day. (These are typically driven by the NetSuite ERP system, rather than coming from customers, and each of these involves a different action).
Processing some alerts will require calling customers to check and confirm details as directed by the system emails, then following through in response to their requests and instructions.
Assist the Sales Team by processing non-urgent administrative tasks such as importing prices, creating web logins, and updating competitive pricing spreadsheet.
Take calls/emails from ProFS (our warehouse service provider) to check and amend NetSuite to match their system.
Log all service failures on NetSuite.
Manage the cylinder inbox, taking ownership of all inquiries received and training required for other members.
Pass new referrals onto the New Business Team and monitor the action inbox to provide a service to new customer accounts.
Has the potential to support the Internal Sales Team by assisting to answer email inquiries.
Provide support for cover on live chat, based on a rota scheme.
Uploading data to reports including accuracy and quote response time and reporting back directly to the Line Manager.
Position Prerequisites
Minimal role experience in the administrative field is required.
Previous use of a company ERP system is an advantage but not required.
Knowledge in NetSuite is an advantage but not required.
Accuracy, and attention to detail.
Efficiency, and a mindset of continuous improvement.
Persistence and passion for follow-through.
General organisational skills to manage varying tasks and workload.
Outstanding communication and interpersonal skills, both written and verbal.
Driven to succeed yet a team player, well presented and very personable.
Proficient in the use of technology.
Keen in understanding sales, sales process, etc.
About Successful Candidate
You should be proactive and a team player. Working with different stakeholders and even clients, you must have good communication skills and high attention to detail. As a sales administrator, you have to be ready and willing to help and support others, but not at the expense of fulfilling the required tasks & activities. This is a fast-paced environment, you should have the ability to multi-task, prioritise effectively and manage own work schedule
Personality Fit
A can-do attitude with a high level of personal motivation.
Ability to communicate effectively with people including senior persons and commercial businesses.
Excellent personal organisation and time management.
Customer/ client focus with the ability to respond well to changing circumstances.
Work methodically and accurately on administrative tasks.
Ability to work with complex information.
Ability to stay calm when there are urgent and important deadlines to be met.
An approachable personality that is helpful and authoritative on the telephone.
Positive team player that works effectively with and supports others.
Demonstrates commitment to own learning and continuous improvement through training and development.
Benefits
HMO for yourself (with Covid Insurance coverage) and one dependent within the first month.
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
Additional 1 birthday leave after regularisation.
Birthday cake on your birthday.
Monthly Company Paid Social Club
Year-round employee support for professional needs by accredited life coaches & employee experience specialists.
Career guidance and growth sessions.
Education & training on how to work effectively within fast-growing, global organisations with certificates.
Shift Time
4:30 pm to 1:30 am, Manila Time, Monday to Friday (Work from Home)
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement, if you want to fast track your application, please email Jessa Reforma at
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FiltaGlobal

Philippines
Permanent
Full-time