safety Investigations team lead iiUber
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 01/02/2026
Deadline: 08/09/2021
We are looking for an experienced team leader who is passionate about delivering exceptional results and who operates with a customer-first approach to lead our Urgent Safety Investigations team in the Manila COE.
As a Senior Team Lead, you will be responsible for leading a critical line of business handling safety incidents for our Australia and New Zealand customers. You will take the lead in day-to-day operational routines focusing on building a culture of integrity and excellence, relentlessly solving problems and improving processes through projects and initiatives, and partnering relationships across the larger business to consistently deliver outstanding results and best-in-class customer experience.
What You Will Do
Manage performance and get results: You will analyze, strategize, implement action items and effectively drive your team to meet and exceed targets in quality, efficiency/productivity, customer experience, and costs or other metrics where it is applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor and engage Support growth and development by building an engaged and high-performing team with strong foundational values. You will coach and mentor your team leads and team members, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team leads do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes: You will review, manage and lead enhancements to current policies, processes, and frameworks to ultimately provide world-class customer service and keep the platforms safe for all users.
Basic Qualifications
Strong written and verbal communication skills
Comprehension and Active Listening - You are able to attentively focus, listen effectively to understand the message, comprehend the information and respond thoughtfully. You're able to engage and later recall specific details without needing information to be repeated unnecessarily.
Thought Organization - You can present your ideas and message in a structured and cohesive thought stream reducing unrelated or irrelevant details to deliver clear and concise information.
Storytelling and Effective Presentation - You are able to speak confidently and interact with different audiences to effectively present a clear and compelling but factual narrative.
Operational Experience
Customer Obsession - Willing to go above and beyond to attend to the customer's need, you have a customer-focused approach and have a deep understanding of the user experience, and the ability to resolve critical incidents in an empathetic and customer-centric way.
Problem Solving - Analyze data, trends, and results to extract insights and provide root cause analysis. You can identify and define problems accurately and generate or recommend solutions that are appropriate and effective.
Results Focused - You can influence and sustain positive outcomes consistently despite changes in processes or targets.
Strong Leadership and People Management Skills
Coaching and Development - Proven ability to coach, mentor, and lead people managers (TLs) by effectively building positive and collaborative relationships within the team. Can monitor the progress of team leads and can plan/discuss development opportunities of leads and their teams.
Engaged and Values-Based Culture - Build a culture of excellence with strong team dynamics fostering Uber values and promoting integrity, inclusiveness and authenticity within the team.
Stakeholder Management - You are able to build good relationships with partners and can facilitate and drive meetings as needed and collaborate as thought partners to effectively drive consistent results.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
As a Senior Team Lead, you will be responsible for leading a critical line of business handling safety incidents for our Australia and New Zealand customers. You will take the lead in day-to-day operational routines focusing on building a culture of integrity and excellence, relentlessly solving problems and improving processes through projects and initiatives, and partnering relationships across the larger business to consistently deliver outstanding results and best-in-class customer experience.
What You Will Do
Manage performance and get results: You will analyze, strategize, implement action items and effectively drive your team to meet and exceed targets in quality, efficiency/productivity, customer experience, and costs or other metrics where it is applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor and engage Support growth and development by building an engaged and high-performing team with strong foundational values. You will coach and mentor your team leads and team members, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team leads do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes: You will review, manage and lead enhancements to current policies, processes, and frameworks to ultimately provide world-class customer service and keep the platforms safe for all users.
Basic Qualifications
Strong written and verbal communication skills
Comprehension and Active Listening - You are able to attentively focus, listen effectively to understand the message, comprehend the information and respond thoughtfully. You're able to engage and later recall specific details without needing information to be repeated unnecessarily.
Thought Organization - You can present your ideas and message in a structured and cohesive thought stream reducing unrelated or irrelevant details to deliver clear and concise information.
Storytelling and Effective Presentation - You are able to speak confidently and interact with different audiences to effectively present a clear and compelling but factual narrative.
Operational Experience
Customer Obsession - Willing to go above and beyond to attend to the customer's need, you have a customer-focused approach and have a deep understanding of the user experience, and the ability to resolve critical incidents in an empathetic and customer-centric way.
Problem Solving - Analyze data, trends, and results to extract insights and provide root cause analysis. You can identify and define problems accurately and generate or recommend solutions that are appropriate and effective.
Results Focused - You can influence and sustain positive outcomes consistently despite changes in processes or targets.
Strong Leadership and People Management Skills
Coaching and Development - Proven ability to coach, mentor, and lead people managers (TLs) by effectively building positive and collaborative relationships within the team. Can monitor the progress of team leads and can plan/discuss development opportunities of leads and their teams.
Engaged and Values-Based Culture - Build a culture of excellence with strong team dynamics fostering Uber values and promoting integrity, inclusiveness and authenticity within the team.
Stakeholder Management - You are able to build good relationships with partners and can facilitate and drive meetings as needed and collaborate as thought partners to effectively drive consistent results.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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