safety Investigations specialist i - usc irtUber

At Uber, providing amazing support that establishes trust for riders and drivers - our community - is a core feature of our product experience! We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way.
Safety Investigations Specialists are all about helping and educating the users of the Uber app (i.e., riders, drivers, food delivery customers, delivery persons, merchants). We help people resolve their issues and turn unhappy users into our strongest evangelists.
The right candidate always cares about providing prompt and empathetic solutions thorough exceptional communication. This helps Uber build trustworthy relationships with our community!
Who you are
Exceptionally empathetic and understanding of our users and their unique situations. Being obsessed with the community experience, you are a powerful advocate for Uber's users.
Cool and calm under pressure, with superior organizational skills, integrity, and great follow-through on deliverables.
Naturally curious. You love learning how things work, and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
Word-savvy. You're eloquent and able to strike the perfect tone, whether you're explaining the importance of a Safety policy to customers or just responding to common support issues.
You love Uber. You are driven by helping others and being at the forefront of a highly visible, renowned brand.
You can move quickly with care. You embrace change, can absorb new information with ease, and are happy to share this knowledge with peers.
Deliver high-quality service across multiple support modalities for Safety-related issues.
Be a passionate advocate for riders and drivers while answering any questions that come your way.
Show empathy to frustrated customers while solving problems and addressing unsatisfactory experiences.
Build loyalty among new users and get our early-adopters to return and fall in love with Uber all over again.
Triage issues and escalate them when necessary.
Role & Responsibilities
Respond to Safety Incidents and Accidents via email/phone
Able to multitask and meet the responsibilities end of the day
Able to suggest and make recommendations for process improvements/changes
Escalate concerns/issues to ensure better manage customer experience
---- Basic Qualifications ----
Basic Qualifications
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time to other projects and accounts or where the business needs them
---- What the Candidate Will Do ----
Preferred Qualifications
A bachelor's degree from any field is preferred but not a requirement
1+ years of total work experience in a high-growth, productive constantly changing environment
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time