saas software spe cialistBUNCH

Be part of BUNCH as a Software Support Specialist to join our client's Support team.
As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.
What does a typical day look like?
Provide tier 1 software support by testing different scenarios and impersonating users thru multi-channel support (phone, email, chat)
Own resolution of tickets at various stages of completion
Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
Update internal databases with information about technical issues and useful discussions with customers
What makes you qualified?
Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
Outstanding verbal and written communication skills
Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
Excellent problem solving and analytical skills
Aptitude for learning new technologies quickly
Extremely detail oriented and highly organized
Ability to work shifting schedules as required
What will make you stand out?
Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
At least 6 months of experience working with Australian-based companies
Working knowledge of Jira Service Desk
What's in it for you?
100% Remote Work
Performance-based incentives
How to Apply
Paid Vacation Leave
Work from Home
Performance Bonus
Medical / Health Insurance
Entry Level / Junior, Apprentice IT and Software Technology and Startups 4 openings Bachelor's degree graduate
BUNCH helps fast-growing startups and technology companies to scale up. We partner with companies from diverse sectors such as Artificial Intelligence, Social Apps, SaaS, FinTech, and Cryptocurrencies.At BUNCH we use data to measure performance. You will have no supervisors and every person is accountable for their own results. You will have the opportunity to work with startup technology companies in their growth-stage, explore technology, and design your own career.Apply now and get involved in the next wave of new technology startups.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time