RTA/WFMTASQ Staffing Solutions
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 24/09/2025
Deadline: 24/10/2025
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Qualifications:
Bachelor's degree graduate, any field.
3 years of RTA/WFM experience, preferably in BPO/Shared Services.
Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
Has strong knowledge with MS Office Tools (Excel in particular)
Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
Effective listening, empathy, build rapport, excellent verbal and written communications.
Highest standards of ethics and integrity.
Amenable to work in shifting schedules.
Amenable to work ONSITE (BGC Taguig).
Able to start ASAP
IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.
Responsibilities:
Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
TASQ Staffing Solutions
Bachelor's degree graduate, any field.
3 years of RTA/WFM experience, preferably in BPO/Shared Services.
Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
Has strong knowledge with MS Office Tools (Excel in particular)
Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
Effective listening, empathy, build rapport, excellent verbal and written communications.
Highest standards of ethics and integrity.
Amenable to work in shifting schedules.
Amenable to work ONSITE (BGC Taguig).
Able to start ASAP
IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.
Responsibilities:
Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
TASQ Staffing Solutions
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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TASQ Staffing Solutions
About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City
Position RTA/WFM recruited by the company TASQ Staffing Solutions at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on RTA/WFM or TASQ Staffing Solutions company in the links above
About the company
TASQ Staffing Solutions jobs
Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City