rohq isg Operations support analyst 2 - metrics and reporting (officer/c10)Citigroup

Job Purpose:
ICG KYC CBSU is a front office support / control function within ICG responsible for the approval process of the KYC Record within Citi's KYC risk management programme
The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML)
Job Background/context:
This role is part of the BSU function, whose primary goal is to ensure completion on-time of KYC (Know Your Customer) records. Among other activities this also includes the development and implementation of standardized self-service reporting solutions, as well as providing and distributing ad-hoc metrics across the BSU community. The role is also responsible for building automated analytical tools and taking the lead on process re-engineering activities
Key Responsibilities
Designs/analyse moderately complex reports to satisfy business requirements including Dashboard and data summaries
Translates raw reporting data into easy to read format for decision makers, ensures that data is presented in an easy understanding for non-technical viewers
Uses broad discretion in developing solutions for business reporting issues
Influences decisions through advice, counsel and/or facilitating services to others throughout the use of reports or customized views
Performs complex data analysis in various dataset and ensures data quality controls are in place
Resolve data issues or discrepancies
Adhoc requests from management and countries supported
Person Specification
Knowledge/Experience:
Degree in Computer Science or Systems Engineering is preferred
Strong Microsoft SQL Server experience, with proven ability to write queries and build jobs
Extensive knowledge of Microsoft Office applications, with specific focus on Excel, SharePoint and Access
Experience with process automation solutions via scripting languages (VBA / JavaScript)
Experience with web application development practices is an advantage
Experience with any specific programming languages and/or general programming orientation is an advantage
Experience with Business Objects (BO) Analytics tool set is an advantage
Strong ability to analyse, manipulate and reformat large data sets to ensure accuracy and completeness of all assigned requests
Design, develop and implement solutions that solve real-life business problems using technical and business acumen
Strong (written and oral) communication skills and proven ability to lead and facilitate Client discussions to ensure mutually beneficial outcomes
Methodical approach to complex tasks with clear focus on tangible outcomes and objectives
Ability to manage multiple tasks and complex work load
Skills:
Advanced Microsoft Access, business objects, SQL, and some VBA
Advanced Microsoft Excel skills (data manipulation, pivot tables etc.)
Advanced Microsoft Power Point
Excellent oral and written communication skills
Ability to develop good professional relationships
Good organizational skills - ability to multitask and prioritize
Innovation and change management implementation
Process re-engineering and improvement
Project Management Skills
MIS and metrics and efficiency analysis skills
Experience in control/risk or Compliance (AML/KYC) functions. (Advantage)
Knowledge and experience of the technologies and processes used in Citi (Advantage)
Competencies:
Ability to work well under pressure and tight time frames
Accuracy and strong attention to detail
Ability to multitask and prioritize
Minimum supervision with self-directed, project management skills
Strong organizational and planning
Pro-active, flexible, have good organizational skills and must be team player
Ability to work in a dynamic environment
Core Competencies
Personal Effectiveness
Articulates ideas clearly, concisely and with confidence
Employs appropriate methods of communication depending on the type of information that needs to be conveyed; is sensitive to client and colleague needs
Demonstrates accountability and is seen by others as reliable
Viewed as an effective problem solver, overcomes obstacles and leverages processes as needed
Exhibits a strong understanding of relevant technology, business programs and Citi formats
Demonstrates planning skills, is responsive and exhibits basic project management skills
Change Management
Identifies and directs opportunities that will contribute to improvements in processes, delivery of results, client service or product quality to maintain Citi's leadership position
Exhibits resilience to change and is not afraid of making mistakes
Actively researches the markets and the industry to identify creative and innovative solutions that can respond to clients' needs - looking at both traditional and non-traditional competitors for learnings
Seeks out opportunities to widen one's perspective to better understand clients' needs
Leadership & Partnership
Builds institutional knowledge and shares same by training more junior colleagues
Provides recommendations on how to improve work results
Begins to role-model expected behaviours when requesting and receiving feedback (factual, concrete and actionable)
Holds self accountable to act on development opportunities, while leveraging strengths
Establishes and nurtures relationships with clients, key partners and stakeholders
Collate client information/documents from internal and external sources (CitiKYC, AMC, Regulatory websites, company website, Dun & Bradstreet, Google etc.)
Assess gathered information for accuracy, completeness and validity
Have foresight on risk rating changes and proactively communicate additional requirements at the initiation stage to avoid delays in the KYC process
Update KYC workflow database regularly throughout the day
Carry out name screening of entity, directors, beneficial owners, senior management via the firm's screening tools (Citiscreening, Factiva, etc).
Read, analyse and assess articles for applicability on case being worked on. Additional research to be done via approved sources to support findings.
Perform initial screening disambiguation using available data and disposition based on the following options: Potential, True or False Match.
Draft rationale for screening disposition to include primary identifiers, secondary identifiers and supporting documentation (if applicable) based on the Global AML Name Screening Standard.
Create and maintain accurate client records in CitiKYC
Ensure all relevant documentation are stored according to standards for future review
Client Management
Establish and manage client relationships for the purpose of facilitating submission of documents/ requirements
Communicate KYC requirements and establish target dates with external clients via phone and email
Identify client problems/issues as it relates to KYC and escalate promptly to identify opportunities for improvement
Meet established target dates to avoid service disruption on client accounts/trading activities
Build deeper client connections by gaining institutional knowledge and understanding of client business structures
Note: Role does not involve any sales, solicitation and/or marketing of the firm's products to clients
Core Competencies
Personal Effectiveness
Articulates ideas clearly, concisely and with confidence
Employs appropriate methods of communication depending on the type of information that needs to be conveyed; is sensitive to client and colleague needs
Demonstrates accountability and is seen by others as reliable
Viewed as an effective problem solver, overcomes obstacles and leverages processes as needed
Exhibits a strong understanding of relevant technology, business programs and Citi formats
Demonstrates planning skills, is responsive and exhibits basic project management skills
Change Management
Identifies and directs opportunities that will contribute to improvements in processes, delivery of results, client service or product quality to maintain Citi's leadership position
Exhibits resilience to change and is not afraid of making mistakes
Actively researches the markets and the industry to identify creative and innovative solutions that can respond to clients' needs - looking at both traditional and non-traditional competitors for learnings
Seeks out opportunities to widen one's perspective to better understand clients' needs
Leadership & Partnership
Builds institutional knowledge and shares same by training more junior colleagues
Provides recommendations on how to improve work results
Begins to role-model expected behaviours when requesting and receiving feedback (factual, concrete and actionable)
Holds self accountable to act on development opportunities, while leveraging strengths
Establishes and nurtures relationships with clients, key partners and stakeholders
Job Family Group: Compliance and Control
Job Family: Business KYC
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time